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Thousands of Eight Sleep owners were unable to adjust temperatures or bed positions while while Amazon’s servers were down.
Thousands of Eight Sleep owners were unable to adjust temperatures or bed positions while while Amazon’s servers were down.
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Some smart bed users were quite literally losing sleep over the massive AWS outage on Monday. Eight Sleep’s elevating, temperature-controlling mattress systems were temporarily knocked out of service by Amazon’s server issues, with users on Reddit and X reporting their smart beds were stuck at sweltering temperatures and uncomfortable incline positions. Even our senior reviewer, Victoria Song, woke up on Monday with an Eight Sleep Pod 4 stuck upright due to the outage.
“The AWS outage has impacted some of our users since last night, disrupting their sleep,” Eight Sleep CEO Matteo Franceschetti said in an X post on Tuesday. “That is not the experience we want to provide and I want to apologize for it.”
The company’s “Pod” mattress toppers — which start at $2,000 depending on the model and size, alongside a monthly Autopilot subscription (starting at $17) to use the features — rely on cloud connectivity. An active internet connection is required to control temperature and elevation settings via the Eight Sleep app, and it previously didn’t provide a way to adjust features offline.