Triple Zero dispatchers forced to use pen and paper during hours-long outage
Victoria’s emergency Triple Zero computer and dispatch system was knocked offline for several hours early on Wednesday morning, forcing call-takers and dispatchers to use pen and paper to co-ordinate emergency responses. The outage, which began at 12.30am, was caused by a power issue at the Triple Zero Victoria facility, a spokesperson said. While the computer-aided dispatch (CAD) system has since been fully restored, the exact time it appeared back online remains unclear. A spokesperson confirmed that “usual back-up measures were enacted to minimise impact to the community” during the outage. “Our staff are highly trained in Victoria’s CAD back-up procedures, which are consistent with all other Australian jurisdictions,” the spokesperson said.