Articles by M. Faiz Zaki

Garuda Indonesia Pressed for Big Transformation Following Rp23.67tn Injection

TEMPO.CO, Jakarta - Indonesia’s sovereign investment authority Danantara is urging Garuda Indonesia to carry out a comprehensive overhaul following a capital injection of Rp23.67 trillion.Danantara Indonesia Managing Director Febriany Eddy said the airline must prioritize improvements in service quality, business strategy, fleet safety, and supporting technology.“Developing a complete transformation plan for Garuda Indonesia will take time,” she said during a briefing at her office on Friday, November 14, 2025.Febriany emphasized that the first area requiring attention is the passenger experience, both on the ground and in the air. She said Garuda’s service must meet the highest standards within its class.“Employees who interact directly with passengers must be fully committed to providing top-tier service. In-flight entertainment also needs upgrades, including Wi-Fi connectivity, refreshed content, and improved meal presentation,” she said.“These changes cannot be completed overnight, but they are essential to rebuilding the airline,” Febriany added.She also highlighted the need to strengthen Garuda’s business model by optimizing route selection, expanding its cargo operations, and increasing revenue through airline alliances.Improved fleet safety and on-time performance are additional priorities.“Technology is another major issue. Much of it is outdated. There are many applications but no integration,” Febriany noted.As part of the transformation, Danantara aims for Garuda Indonesia to return all grounded aircraft to operation. Several planes have remained parked in hangars due to insufficient funds for maintenance and operational needs in recent years.Editor’s Choice: Danantara Aims for Garuda Indonesia's Full Fleet Operation by 2026Click here to get the latest news updates from Tempo on Google News

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