Articles by Rohit Vaid

Technology

NHAI simplifies KYV process to ease FASTag compliance

To improve the overall customer experience, the NHAI (National Highways Authority of India) has simplified the ‘Know Your Vehicle’ (KYV) process for FASTag users. The KYV is a process through which vehicle owners verify and update essential details, such as the vehicle registration certificate, number plate and FASTag information, to ensure authenticity and prevent misuse of toll payment tags. According to the revised guidelines issued by the Indian Highways Management Company Ltd (IHMCL), FASTag services will not be discontinued for non-compliant vehicles, and users will be given sufficient time to complete the KYV process. Besides, under the simplified procedure, users of cars, jeeps and vans will no longer need to upload side photographs of their vehicles. Instead, only a front image showing the number plate and FASTag is required. Vahan database Furthermore, provisions have been made to automatically fetch registration certificate details from the Vahan database once the user enters the vehicle number, chassis number, or mobile number. In cases where multiple vehicles are linked to a single mobile number, the revised guidelines allow users can to select the specific vehicle for which they wish to complete the KYV process. To ensure uninterrupted services, the revised guidelines said FASTags issued before the implementation of the KYV policy will remain active, unless complaints are received about loose tags or misuse. Additionally, issuer banks will send SMS reminders urging users to complete their KYV. Published on October 30, 2025