Billing & Collections Agent

About Us1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a Billing & Collections Agent to join our team and help us bring our vision to life. Job PurposeProvide customer service and resolve billing and collections queries. Minimise potential losses through effective credit control and ensure timely collection of overdue accounts while maintaining positive customer relationships.

Duties And ResponsibilitiesCustomer SupportHandle billing and collections-related queries through with professionalism and empathy. Provide first-time resolutions while adhering to SLAs and company policies. Build and maintain strong customer relationships. Collections & Account ManagementConduct daily collections on overdue and delinquent accounts to meet set targets. Manage payment allocations, arrangements, account activations, suspensions, and cancellations. Advise customers on account balances and payment options. Manage credit and debit notes, perform account reconciliations, and update customer records. Coordinate with debt collectors and manage delinquent accounts as per policy. Compliance & AdministrationComply with business procedures and adhere to data confidentiality policies.

Maintain accurate records of customer interactions and account statuses. Qualification And ExperienceMatric or equivalent required 1+ years’ experience in collections, credit control, or customer billing preferred Experience working with ticketing or CRM systems advantageous Strong communication, negotiation, and problem-solving skills Ability to manage multiple tasks and meet deadlines Key CompetenciesCustomer-focused and brand aware Excellent verbal and written communication High attention to detail and strong administrative skills Disciplined, professional, and respectful of confidentiality Negotiation skills with a solution-driven mindset Ability to handle conflict and resolve issues patiently and efficiently Ability to work in a fast-paced environment and manage time effectively