1st Line Service Desk Engineer

Job Title: 1st Line Service Desk EngineerLocation: Based from our Newcastle office, with hybrid remote working flexibility.Annual salary: circa £25,000 depending on skills & experienceCybitAbout CybitPredict. Protect. PerformWe're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI to ensure that our customers can operate confidently with the right digital workspace, security, cloud solutions and managed services. We are motivated by a single belief that if we do our jobs right for our customers, we can make a positive difference to the people and world around us; by helping businesses achieve greater productivity and resilience through the right technology implementation and management, and supporting essential public sector organisations to deliver on the critical work they do.Why Join Us?Joining Cybit means becoming part of a dynamic and outcome-focused team that spans locations in Berkshire and Newcastle. Our team value each other first and foremost, respect the talent, ideas and skills we can contribute to making Cybit a special and rewarding place to work.If you're looking for a challenging and fulfilling career in technology, Cybit is the place for you. Together, we will create a safer, more resilient future for everyone.What You'll DoWorking within the Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.This role lends itself to progression and development opportunities within the organisation. We're looking for someone withPrevious IT experience, ideally within a service desk environment A good technical understanding including ideally a knowledge of Windows, 365, Active Directory and ExchangeExceptional customer service skills Great organisational skills with the ability to work under pressure at times Be well looked afterHappy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:Pension scheme33 days annual leave including bank holidays (& the opportunity to buy more if desired)Healthcare cash planPrivate Medical Insurance Company electric car schemeCycle to work schemeEmployee assistance programmeOccupational sick payCybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.