Job Description
Watches and Fine Jewelry, Education Team Learning Coach(Manager)Mission/RoleTo develop the sales and customer service skills of sales advisors and their mindset as brand ambassadors in line with strategy, marketing, retail, and education priorities, in order to achieve the sales budget of the Watches and Fine Jewelry Division, and to contribute to developing human resources who can foster engagement with the brand and provide a client experience unique to CHANEL WFJ.Job DescriptionSchedule management, preparation, implementation, and support for various trainings (career trainings, Imagine CHANEL)Creation of training materials (physical and digital)Preparation and implementation of OJT in tandem with boutique managementPreparation, publication, data analysis, and promotion of content for learning app INSIDE WFJAdministrative Tasks: expense processing, equipment management, etc.RequirementsWork Experience5+ years of training experience3+ years of customer service experienceComputer Skills: PowerPoint, Excel, WordEnglish: intermediate or higher (ability to read English documents, create new documents, respond to emails, participate in meetings) PersonalityPassionate about human resource developmentStrong communication skillsAble to think and act independentlyAble to take on challenges without fear of failureFlexible/capable of adapting to changeComfortable with digital tools and eager to learn
Job Application Tips
- Tailor your resume to highlight relevant experience for this position
- Write a compelling cover letter that addresses the specific requirements
- Research the company culture and values before applying
- Prepare examples of your work that demonstrate your skills
- Follow up on your application after a reasonable time period