2026 Campus recruitment After-sales

1.Work order monitoring and KPI operation improvement：KPI monitoring; Pending work order monitoring and closeing work order process monitoring; anomaly work order analysis.Supervise service agents to complete targets and improve work order abnormalities.Weekly, monthly, quarterly and annual operating report producing.2.Country service cost Analysis:Monthly settlement expense monitoring, detailed analysis of abnormal items, and improvement measures for abnormal situations.Reasonableness review of service provider’s quotations3.Follow up on quality issues:Analysis and follow-up of major quality issues and implementation of improvement measures.Quality incident handling cost and compensation management.4.Service preparation:New product NPI preparation follow-up and risk highlight management.Preparing for the launch of online services on Mi Web.Peparing for and reviewing the execution of service activities.Implementation and review of differentiated services5.Service policies, procedures, benchmark releases:Product policy process announcement localization promotion and implementation.Product policy maintenance and change request initiation.Propaganda and implementation of headquarters management benchmarks (technical\national management and other aspects).6.other:National service contracts auditing and system approvals initiating.Coordinating with regional operations.1. Bachelor’s degree or above2. Proficiency in office software;3. Knowledge of mobile phone and other electronic product industry information;4. Excellent business communication skills; proficiency in Chinese preferred.5. Cost management and data analysis skills.