2026 Campus Recruitment Delivery Operations Specialist-local

Key Responsibilities:Order Delivery Management:Receive, review, and process sales orders, developing rational delivery plans.Track order status throughout the process, ensuring timely dispatch, in-transit visibility, and successful delivery.Monitor and optimize key delivery metrics (KPIs), such as order fulfillment rate, on-time delivery rate, and customer satisfaction.Logistics Coordination & Optimization:Manage and coordinate third-party logistics (3PL) providers to ensure service quality and cost-effectiveness in transportation, warehousing, and distribution.Develop and optimize delivery solutions tailored to different markets (e.g., domestic, cross-border, specific countries like Turkey).Address logistics exceptions (e.g., delays, damages, wrong shipments) by initiating contingency plans and communicating resolutions promptly.Cross-Functional Collaboration:Work closely with sales teams to manage customer expectations and synchronize delivery information.Collaborate with supply chain and planning teams to ensure inventory levels meet delivery demands.Communicate with overseas branches or partners (e.g., UGM) to ensure smooth local customs clearance, warehousing, and distribution processes.Systems & Data:Proficiently operate WMS (Warehouse Management System), TMS (Transportation Management System), and ERP systems to ensure data accuracy.Generate regular delivery data reports, analyze trends, and support business decision-making.Customer Communication:Serve as the point of contact for delivery-related issues, responding to internal and external customer inquiries about order status professionally and promptly.Qualifications:Basic Requirements:Bachelor’s degree or higher in Logistics, Supply Chain Management, International Trade, or a related field.3+ years of experience in logistics, supply chain, or delivery roles; experience in consumer electronics or smart hardware industries is preferred.Proficiency in Microsoft Office Suite, particularly advanced Excel skills for data analysis.Core Competencies:Exceptional communication skills: Ability to communicate effectively and clearly with internal and external stakeholders.Strong problem-solving skills: Ability to remain calm under pressure and quickly resolve complex issues.Customer-centric mindset: Deep understanding of how delivery experience impacts brand perception.Data-driven approach: Habit of using data to identify, analyze, and measure outcomes.Responsibility and initiative: Highly accountable and proactive in driving process improvements.Preferred Qualifications:Familiarity with Xiaomi’s business model or corporate culture is advantageous.Proficiency in English is preferred (if the role involves overseas operations).