3287 IT Technician

Required Security Clearance: NATO SECRETSCOPE OF WORKThe Release and Deployment Services Section (RDS) provides the in-field service for level 1 and 2 incident management. The section is responsible for all aspects of computer imaging/deployment, moves, updates, stock management and repairs of all NATO HQ hardware including REACH deliveries and support. It provides Imaging Services to Delegations and Military Representatives and also contributes to Service Asset and Configuration Management (SACM), Change Management (Request for Change), User Complaint Management and Problem Management.Under the direction and guidance of Section Head, the services provided will be supporting the following activities:Provide first and second level support of end-user ICT assets.Conducts equipment testing to and from the supply line, documents serviceability status.Perform staging of all end user devices using the Microsoft Configuration Manager system (MCM) and relevant toolsets.Updating inventory databases.Perform the enrollment or handout of all staged devices to the end user.Investigates and resolves technical issues in a systematic approach.Maintains sound knowledge on implemented technologies.SKILL, KNOWLEDGE & EXPERIENCEThe consultancy support for this service requires a Technical Support contractor with the following qualifications:Essential QualificationsHigher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience.Have a good knowledge of IT administration tools used in ICT Service Management (e.g. Microsoft Configuration Manager).Be knowledgeable in recent and current Windows operating systems and common Windows desktop applications, such as MS Office and Adobe.Have a good working knowledge of IT hardware and auxiliary computer equipment.Have a broad knowledge of computer network technology in a Microsoft Windows environment.Desirable QualificationsMicrosoft Certified Desktop Support Technician (MCDST) Certification;ITIL Certified in Service Operations.Prior experience of working in an international environment comprising both military and civilian elements.This is a deliverable-based contract. This is a condensed version of the job description. A full, detailed job description will be provided during the application process.