3331 Integrated Logistics Support Manager

Required Security Clearance: NATO SECRETINTRODUCTIONProblem StatementDue to significant increases in the Mission Support requirements, NIMSC Land / Air (NIMSC LA) Business Unit- Integrated Portfolio Team requires a Medior level Logistics Management (LM) and Integrated Logistic Support (ILS) capability, as it is currently consequently unable to maximize strategic partnering, effectively bridge the gap between NIMSC LA, NIMSC Services, ACQ, CSO CSSC, the requirements holders and commercial partners in support of service delivery.OutcomeThe Contractor shall, by strategic partnering of NIMSC stakeholders, deliver full end-to-end LM and ILS support; bridging the capability gaps, ensuring effective NATO Support to Missions and Services, identify synergies and opportunity for continuous improvement.SCOPE OF WORKDeliverable 01The Contractor is required to provide specialized services in Logistics Management and Integrated Logistics Support, to the NCI Agency - NIMSC Land / Air (NIMSC LA) Business Unit - Mission Integrated Portfolio Team, including:Coordinate Monitor And Track All Procurements In Support Of NIMSC Land / Air (NIMSC LA) Business Unit - Mission Integrated Portfolio Team; In Support Of Service And Project Managers, Utilizing NATO Tools And Systems (EBA And SharePoint). The Support Will Be Provided By Means Of Tracks using NCIA EBA tool set, ACQ progress IR to PR & PR to PO upon a daily basis.Updates NIMSC SharePoint Portal upon a weekly basis with procurement progress and recommendations.Delivers a monthly written Procurement Status and related Capital Expenditure budget Report; highlighting Problems, Issues, Trend and Analysis, Risks and recommended Solutions.Reporting monthly to the NIMSC Senior Service Delivery Manager Land / Air Business Unit- Mission Integrated Portfolio Team, the status of all Procurements and related Capital Expenditure budgets within the NIMSC Land / Air Business Unit Mission portfolio. The Acceptance criteria for the monthly report are the following:To be submitted by agreed date, which is the last working day of the month.Contains updated status of PRs/POs for active procurement procedures, including Resource Management, Cost planning and Timeline planning within Service Now.SharePoint is up-to-date and indicates the procurement progress / recommendations.Written Procurement Status and related Capital Expenditure budget Report; highlighting Problems, Issues, Trend and Analysis, Risks, recommended Solutions.Data matches the EBA system snapshot and SharePoint updates.If the above criteria are met, the deliverable is considered accepted.Deliverable 02As part of the Continuous Improvement process, utilizes Kanban and Lean techniques to identify process bottlenecks and opportunities for End-to-End ILS process improvements and process synergies. The above to be implemented via: Tracks and Documents upon a daily basis, any opportunities for Continuous Improvement and process synergies.Updates NIMSC SharePoint Portal upon a weekly basis with any opportunities for Continuous Improvement and process synergies and recommendations.Delivers a monthly written Continuous Improvement Report, detailing Opportunities for Continuous Improvement in Logistic Management and the Integrated Logistic Support chains; highlighting Problems, Issues, Trend and Analysis, Risks and recommended Solutions.Reporting monthly to the NIMSC Senior Service Delivery Manager Land / Air Business Unit- Mission Integrated Portfolio Team, opportunities for process improvements and synergies. The Acceptance criteria for the monthly report are the following:To be submitted by agreed date, which is the last working day of the month.Any opportunities for Continuous Improvement and process synergies are documented.SharePoint is up-to-date and indicates opportunities for continuous improvement and process synergies / recommendations.Contains Continuous Improvement Report, detailing Opportunities for Continuous Improvement in Logistic Management and the Integrated Logistic Support chains; highlighting Problems, Issues, Trend and Analysis, Risks, recommended Solutions.If the above criteria are met, the deliverable is considered accepted.Deliverable 03Foster and build strategic partnerships and effective customer relationship management within NCI Agency, other NATO entities, Commercial and Industry partners, in execution of duties. The deliverable to be justified and executed while: Tracking and Documenting upon a daily basis, any Customer Engagements.Updating NIMSC SharePoint Portal upon a weekly basis, with any Customer Engagements Outcomes and recommendations.Delivers a monthly written Customer Engagement Report, detailing Customer Engagements and Outcomes; highlighting Problems, Issues, Trend and Analysis, Risks and recommended Solutions.Reporting monthly to the NIMSC Senior Service Delivery Manager Land / Air Business Unit- Mission Integrated Portfolio Team, all partner and customer engagement, including Outcomes and Output. The Acceptance criteria for the monthly report are the following:To be submitted by agreed date, which is the last working day of the month.Any Customer Engagements are documented.SharePoint is updated and provides details on any Customer Engagements Outcomes / recommendations.Provides written Customer Engagement Report, detailing Customer Engagements and Outcomes; highlights Problems, Issues, Trend and Analysis, Risks / recommended Solutions.If the above criteria are met, the deliverable is considered accepted.Deliverable 4Coordinate, monitor and track all NIMSC Land / Air Mission portfolio service Inventories and stock (level 1, level 2 and level 3 Consumables and Spares), in support of NIMSC Service and Project Managers; utilizing NATO tools and systems. This is to be executed by means of: Tracks and Documents upon a daily basis, Inventory stocks (level 1, 2 and 3 Consumables and Spares) collaborating with the Service Managers and Project Managers.Updates NIMSC SharePoint Portal upon a weekly basis the Inventory and Stock Level status and recommendations.Delivers a monthly written Inventory and Stock Level Report, detailing status of all Level 1, 2 and 3 Consumables and Spares; highlighting Problems, Issues, Trend and Analysis, Risks and recommended Solutions.Reporting monthly to the NIMSC Senior Service Delivery Manager Land / Air Business Unit- Mission Integrated Portfolio Team, the status of all Inventories and Stock levels related to NIMSC Land Air Business Unit Mission service portfolio. The Acceptance criteria for the monthly report are the following:Is submitted by the agreed date, which is the last working day of the month.Contains tracking and monitoring of inventory stocks, including Level 1,2, and 3 Consumables and Spares, while collaborating with the Service Managers and Project Managers.SharePoint is updated with Inventory and Stock Level status / recommendations.Provides written Inventory and Stock Level Report, detailing status of all Level 1, 2 and 3 Consumables and Spares; highlighting Problems, Issues, Trend and Analysis, Risks / recommended Solutions.o If the above criteria are met, the deliverable is considered accepted.Deliverable 5In coordination with the Senior Service Delivery Manager Land / Air Business Unit - Mission Integrated Portfolio Team, supporting Service Delivery Managers and Product Owners, monitoring and tracking all NIMSC Land / Air Business Unit Mission service obsolescence plans, with a 5 year out perspective. The deliverable to be implemented via: Tracks and Documents upon a daily basis, the Service Managers 5 -year Obsolescence Plans, collaborating with the Service Managers.Updates NIMSC SharePoint Portal upon a weekly basis the Service Managers 5-year Obsolescence Plan, changes and recommendations.Delivers a monthly written Service Management 5-year Obsolescence plan Report, detailing changes to previous report; highlighting Problems, Issues, Trend and Analysis, Risks and recommended Solutions.Reporting monthly to the NIMSC Senior Service Delivery Manager Land / Air Business Unit- Mission Integrated Portfolio Team, the status of all related supporting Service and Product 5-year Obsolescence plans. The Acceptance criteria for the monthly report are the following:To be submitted by agreed date, which is the last working day of the month.Service Managers 5-year Obsolescence Plans are updated and documented.SharePoint related to the Service Managers 5-year Obsolescence Plan is up-to-date and provides details on the changes / recommendations.Contain in writing Service Management 5-year Obsolescence plan Report, detailing changes to previous report; highlighting Problems, Issues, Trend and Analysis, Risks / recommended Solutions.If the above criteria are met, the deliverable is considered accepted. SKILL, KNOWLEDGE & EXPERIENCEDelivery of the services within this SOW requires the Contractor with the following qualifications and experience:Shall have a proven record in Customer Relationship Management, and ability to communicate effectively with NATO civilian staff (3 years’ prior NATO experience), Military staff (5 years’ prior Military Service) and Commercial Partner staff (3 years’ experience), at all levels.Shall have 3 years’ prior NATO experience (in particular with NCI Agency), and a thorough understanding of NCI Agency C2 structure and service lines.Shall have 3 years’ experience using and a thorough understanding NCIA EBA tool set.Shall have 3 years’ experience using and a thorough understanding NCIA ITSM tool set.Shall have 3 years’ experience and have a thorough understanding of NATO Allied Operations and Mission processes and procedures.Shall have 3 years’ experience and have a thorough understanding of NATO DCIS, specifically NCI Agency NIMSC processes and procedures.Shall have 3 years’ experience and have a thorough understanding of NATO Acquisition processes and procedures (in particular NCI Agency processes and procedures).Shall have 2 years’ experience and have a thorough understanding of NATO OLA and SLA processes and procedures (in particular NCI Agency processes and procedures).Shall have 2 years’ experience and have a thorough understanding of Commercial ILS and Acquisition processes and procedures.Shall have 2 years’ experience and have a thorough understanding of Lean techniques when applied in a commercial environment, , delivering value stream improvement to the End-to-End ILS Chain.Shall have 2 years’ experience and have a thorough understanding of applying Six Sigma techniques in a commercial environment, delivering value stream improvement to the End-to-End ILS Chain.Shall have 2 years’ experience and have a thorough understanding of using the Microsoft Office tool set.Shall have 2 years’ experience and conversant with Project Management tools and techniques.Shall have excellent communication, written and verbal in English and able to listen, speak, read and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.Shall have the following “Desirable” attributes:A holistic understanding of NATO Deployable and Mobile systems. A holistic understanding of NATO Static infrastructure.Experience in the development of documentation and report writing.Critical thinking and problem-solving ability, approaching tasks and problems with an analytical mind.Able to function unsupervised for long periods.