Key Account Manager

KEY ACCOUNT MANAGER WHAT YOU WANT TO KNOWRemote role based in the US (Boston or Chicago preferred)Permanent positionFlexible working with home office setup supportHealth insurance and retirement plan includedUnlimited vacation policy – take time off as neededCollaborative and innovative work environmentJoin a fast-growing team redefining engineering with next-gen technologyCOMPANY DETAILSOur client is an innovative software company that is revolutionising the way engineers work through advanced digital automation. They collaborate with some of the most forward-thinking companies globally to accelerate engineering workflows and enable smarter product development. JOB DETAILSThis position is focused on customer success and strategic account management.

You will work with enterprise-level clients to ensure they achieve maximum value from the software platform. You will lead onboarding and rollout activities, manage relationships with key engineering stakeholders, and align internal technical resources to meet customer needs. You’ll collaborate with cross-functional teams to identify growth opportunities and improve customer retention.

ESSENTIAL EXPERIENCE5+ years of key account experience in an engineering or technical environmentBackground in enterprise project management or consultingFamiliarity with digital engineering tools and their application in manufacturing or product developmentAbility to analyze customer metrics and proactively address risksProven ability to manage and grow enterprise-level accountsStrong communication skills with English-speaking clients and stakeholdersQUALIFICATIONSDegree in Engineering, Business, or a related technical fieldStrong understanding of CAx tools and digital engineering environmentsProficiency in business English for communication with clients and internal teamsAnalytical mindset with the ability to translate data into actionable insightsSelf-starter with a proactive and solution-oriented approach