Team Manager

We have an exciting opportunity for a Team Manager at our Penrose Contact Centre. If you’re passionate about delivering excellent customer service, building high-performing teams, and leading through change , this is the role for you!What You’ll Be Doing | Mō te TūrangaAs Team Manager, you’ll play a key role in supporting our frontline teams within the Unified Contact Centre, while managing relationships with our Mobility teams to deliver strong outcomes for our customers. You’ll help create a culture of growth, engagement, and continuous improvement.

In This Role, You’llLead, coach and support a team to consistently meet and exceed performance and service KPIsChampion our Customer Experience vision and ensure the team understands how their work contributes to our successFoster a collaborative, inclusive and high-performance culture across the contact centreCommunicate updates clearly and regularly to drive alignment and engagementIdentify and lead continuous improvement initiativesBuild capability through coaching, feedback, and development planningAbout You | MōuYou’re a confident leader who thrives in fast-paced, customer-focused environments.

You know how to motivate, support, and grow a team, while managing day-to-day operations and keeping an eye on continuous improvement. You’ll Bring2+ years of experience leading and coaching teams5+ years in customer service in a contact centre environmentProven ability to drive team performance through effective coaching and mentoringExcellent communication skills and strong time managementA calm, solutions-focused approach to challenges and competing prioritiesA passion for delivering great customer experiences and supporting your people to succeedExperience managing performance, handling escalations and fostering resilienceA continuous improvement mindset — always looking for ways to do things betterPlease note:

This is a full-time role, working five days a week, including one weekend day. What We Offer | Ngā āhuatanga kei a mātou   Free AA Membership for you and your whānau    NZAA Super Scheme with 2% employer contributions on top of 3% KiwiSaver  A day off for your birthday    Hybrid working arrangement    Discounted insurance    Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day.

  We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.    We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch.   We'd love to korero to see if you might be a great fit for the role.