Service Coordinator - Medical Devices

Skills: Customer Service, Work Order Management, Time Management, Communication, Dispatching, Microsoft Office,Job Title: Service CoordinatorJob SummaryWe are seeking a highly organized and detail-oriented Service Coordinator to support our service team. The successful candidate will have excellent communication skills, experience in service coordination, and the ability to work in a fast-paced environment. Key Responsibilities Service Request Management: Coordinate with customers to schedule service appointments and ensure timely resolution of issues. Manage service requests, including assigning tasks to technicians and tracking progress. Customer Communication: Serve as a single point of contact for customers, responding to inquiries and resolving issues.

Provide customers with updates on service status and estimated completion times. Service Process Management: Coordinate with internal teams, including technicians, sales, and operations, to ensure smooth service delivery. Manage service records, reports, and databases. Issue Resolution: Identify and resolve service-related issues, escalating complex problems as needed. Collaborate with technicians and other stakeholders to resolve issues and improve service quality. Requirements Experience: 1+ year of experience in service coordination or a related field. Education: High school diploma or equivalent required; degree in Business Administration, Communications, or a related field preferred. Skills: Excellent communication, organizational, and time management skills.

Ability to work in a fast-paced environment and prioritize tasks effectively. Strong problem-solving and analytical skills. Proficiency in CRM software and Microsoft Office applications.