Administrator: Operations

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryResponsible for end-to-end underwriting for Umbrella Group Risk schemesTo implement company Underwriting Best Practice standards and IRA guidelines and regulations. Periodic financial and non-financial reconciliation. Job DescriptionUnderwriting Ensure prompt registration and acknowledgement and onboarding of new umbrella schemesPrepare and issue debit and credit notesPrepare & issue cover notes and/or policy document as per onboarded riskEnsure effective renewal process – renewal invites; costings; debit and credit notes and issue renewal endorsementEnsure timely and effective reporting to internal stakeholders and brokers.

Implement credit control policy and ensure that premiums are debited and collected as requiredEnsure daily reconciliation of premium collectionsPerform Monthly reconciliation for premiums under the Umbrella group schemesVerify and analyze client data according to company practices and proceduresMaintain updated group risk and associated files & records as per Information Risk Management guidelines. Prepare and compile weekly & monthly underwriting reports enhanced with qualitative assessment; portfolio analysis, risk recommendation within the stipulated timeImplement fraud strategies that actively identify and prevent fraud within the area through enhancing manual process or through system enhancement improvement.

Collaboratively assess the loss ratios and report as per claims and underwriting best practice. Customer Service & Stakeholder Engagement Adhere to the Query and complaint categorization & response standards to ensure client queries and complaints are dealt with timeously, efficiently and professionallyEnsure corrective action is taken on complaints received by following correct procedure and input and provided feedback for root cause analysis & resolution. Adherence to Treating Customers Fairly(TCF) principlesProvide superior customer service by proactively and timeously obtaining outstanding documentation to ensure complete efficient claims processingProvide regular feedback and escalate concerns to the Manager:

Risk Mitigation where process gaps should be addressed. Ensure noted complaints are Updated in the complaint registers timeouslyProvide underwriting and claims technical support to operation, business development and accounts departments in all phases of policy life cycle. Have regular meetings to review statuses, claims and underwriting progress with all stakeholdersEducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)