Learning Assistant

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career. Job DescriptionApply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems. He/She demonstrates knowledge of processes and related systems in order to effectively perform their responsibilities.

He/She solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems. He/She coordinates own work and may coordinate work of others, check quality of work delivered by the team as part of the Quality Check & Internal Control plan, updates process documentation, participates in process forums, continuous improvement initiatives. Key Responsibilities:

Adhere to standard processes and toolsSeek first time quality through self audit for accuracy, timeliness and completeness of workDemonstrate ability to execute solutions for level-appropriate issuesDemonstrate continuous improvement in process and serviceComply with Accenture standards, procedures and policies, as well as regulatory requirements (e. g. , regulations related to recoveries of debit balances)Engage in issue resolution procedures and follow escalation processesUpdate and maintain various systems/tools per standard process documentation which may include: Conduct data verificationRespond to various requests for information, as needed by phone, chat or through a standard case management system or e-mail.

Escalate to supervisor as appropriateProduce standard correspondence by following existing templates. Adhere to client formatting and quality standards.

Proof and edit work for syntax, grammar and punctuationRespond to information requests by searching, summarizing research results and compiling in requested formatParticipate in process improvement initiatives or special projects as assignedExecute continuous process improvement techniquesEnsure internal/external client satisfactionDeliver client satisfaction through accurate delivery and demonstration of ownershipPerform quality reviews and provide feedback to peersMay serve as technical and functional resource to other team membersMay support in the training/education of new and/or more junior team members on operation procedures & policiesQualificationsBetween 2-5 years of working experience in relevant fieldDiploma holdersProblem Solving & Escalation ManagementData QualityCustomer Interaction HandlingMetrics & ReportingOther Skills And QualificationsOrganization skills, attention to detail and follow through to resolve any outstanding issuesGood analytical skillsProactivenessTime management and administrative skillsWritten and verbal communication skills; manages internal communications and external/client communications with assistance.

Discretion, professionalism, confidentiality and judgment. Computer literacy and working knowledge of Microsoft OfficeAbility to operate office equipment (e. g. fax, photocopier, and phone)Fluent or Upper Intermediate EnglishTeam player with interpersonal skills