Accommodation Manager

EF Auckland Campus At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives.We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.Are you ready to take on a dynamic role in an international environment?EF Auckland is looking for an enthusiastic Accommodation Manager to lead a dynamic department overseeing both host family and residential accommodations. This role plays a key part in ensuring the well-being and satisfaction of our international students, while continuously improving accommodation standards and overall customer experience.As Accommodation Manager, you’ll oversee student placements, manage and grow our host family network, and ensure the quality of our residential accommodation. We’re looking for someone who brings energy, flexibility, and new ideas to help meet the needs of our students.Your key responsibilities will include: Student Allocation: Arrange accommodation at least 12 weeks in advance, allocate students by age, gender, and nationality, and manage new bookings and changes.Host Family Recruitment: Recruit and visit host families per EF policies, maintain records, train hosts on EF standards, and implement recruitment strategies via social media, ads, and events.Host Family Management: Serve as the main contact for host families, match students effectively, conduct regular visits, and maintain accurate records.Residence Management: Oversee residence bookings and room requests, communicate with residence staff, and collaborate with the Residence Advisor to foster a strong student community.Student Support: Handle accommodation queries, ensure student wellbeing, liaise between students, hosts, and EF offices, resolve issues, manage crises, and act on feedback.Cross-Team Collaboration: Coordinate with EF sales offices, school staff, and Finance on logistics, welfare, discipline, and timely provider payments.On-Call Duties: Share responsibility for emergency phone coverage to ensure round-the-clock student support.What we are looking for: Full Fluency in English (reading, writing, speaking) Additional languages are a plus! Strong communication skills with students, colleagues, and external partners Mature, caring, and appreciative of cultural differences Organized and solution-oriented with attention to detail Ability to handle difficult situations with ease Remains calm and positive under pressure Thrives in a busy, fast-paced environment Target-driven and motivated by working towards goals and deadlines Experience living, working, or studying abroad is a plus! Must have full working rights in New ZealandWhat EF offers: Discounts on EF programs for Staff, and Staff Friends and Family for all EF ProgramsFree use of EF Hello: a premium Language Learning AppTuition Reimbursement for continued EducationDiscounts with our global hotel and travel partners Exciting opportunities for domestic and international career advancement within 2-3 yearsAnd much more… At EF Language Abroad we are dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.Ready to make a difference while having fun? Apply now!About EF Education FirstAt EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.When you join EF, you join a multicultural and diverse community working across more than hundreds of schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, São Paulo, Tokyo, Zürich, and more. Learn more at https://www.ef.com. EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.