Account Coordination Team Lead (Sales Support)

Here at Studio West, we give you what you need:WORK-LIFE BALANCEWorking at Studio West will allow you to pursue your personal interests, self-care, and spend more time with your love ones.Monday to Friday work schedulePaid time-off benefitsHybrid work set-up: combination of Work from Home (WFH) and Return to Office (RTO) set-upCAREER GROWTH AND OPPORTUNITYOur people-focused culture enables us to create a work environment that provides everyone purpose and allows each one to make their mark in their careers.Level up technical and soft skills through continuous learning and training programsRoom for career progression. Studio West is an equal-opportunity employer, processing candidates based on their qualifications and evaluating employees on performance and adherence to our corporate values. We provide promotional opportunities to those who are experienced and qualified from our ranks.JOB SECURITYWe want our employees to focus and excel on their jobs without having to worry about anything else.Regular, full-time positions offeredA growing, stable company working on US-based projectsCOMPETITIVE BENEFITSWe value our employees’ health and well-being. We believe in ensuring that they are healthy and happy while working with us.HMO for all employees upon start date with coverage above current market standardsHMO for dependents after a year of working in the companyRetirement Plan (Defined Benefit and Defined Contribution)Life insurance coverageMedicine reimbursementVision and gym subsidyInternet subsidy while working from homeMental wellness programsJoin our team and apply for Account Coordination Team Lead!REQUIREMENTS:Minimum of eight (8) years of work experience, including at least 3 years in a team leadership or supervisory role. Bachelor’s degree in business management, accounting, finance or any related field. Background in administration, sales, procurement, design-related operations or BPO preferred Proficiency in Microsoft Office applications, especially Excel; familiarity with project management or collaboration tools is an advantage. Strong leadership and people management skills, with a genuine passion for coaching, mentoring, and developing team members. Excellent English communication and interpersonal Ability to forge strong working relationships with counterparts, stakeholders, and employees at different levels.Strong time management, problem-solving, and decision-making skills.Highly organized, self-motivated, and directed.Willingness and ability to learn the technical and operational aspects of Studio West’s services and processes.Demonstrates Studio West’s six corporate values (Accountability and Integrity, Promote Collaboration, Excellence, Best People, Creative Thinking, Can Do Attitude).Here’s what you’ll be doing at work:Assists team supervisor or operations manager in setting the overall direction and structure of the Account Coordinator team.Oversee the completion of tasks and deliverables specific to the teams handled, ensuring alignment with project timelines, scope, and quality standards.Manage capacity for each team member. Tracks team’s capacity and utilization. Provide guidance and support to team members in reviewing and processing complex or non-standard deliverables.Ensures the team delivers excellent customer service by consistently meeting and exceeding client expectations through responsiveness, professionalism, and genuine care.Collaborate with counterparts to address escalations and ensure timely issue resolution.Prepare and consolidate client feedback reports from completed projects, analyze trends, and recommend corrective or improvement actions.Implement process enhancements and quality improvement plans based on client feedback and performance data.Oversee the development, documentation, and maintenance of internal project standards and workflows to uphold quality and consistency.Conduct regular coaching and mentoring to team members. Manages individual team members’ performance. Cascades critical knowledge and skills to team and escalates important issues to Sales Support Manager.Performs other duties as may be assigned by Supervisor or Manager.Our office is at Rockwell Business Center-Sheridan, Sheridan cor. United Sts., Barangay Highway Hills, Mandaluyong City.We welcome you to try us out and join #teamstudiowest. We look forward to seeing you soon!