Account Coordinator

Ironwear is an established and growing safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Account Coordinator will assist as a direct link between our customers, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing first-class customer service, addressing all customer needs, and helping customers make informed decisions about products to purchase.Responsibilities:Answer incoming phone calls, customer support emails, and customer chats while providing a first-class customer experienceEvaluate and write up incoming orders and present them to the Processing DepartmentAssist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goodsHave a basic understanding of company product knowledge to properly address customer questions and concernsOffer customers alternative or additional products to boost sales and provide first-class customer serviceProvide customer outreach when necessary to relay and evaluate any pending issuesCommunicate cross-functionally with the processing team and Account Managers to ensure orders are processed accurately, including price validation, shipping methods/costs, and backordersCommunicate with account managers to address any customer concernsProcess all paperwork for customer orders, RMAs, and backordersCompile pertinent customer data in provided documentation and flag any concerns or patterns to managementMaintain and collect accurate customer data in our ticketing, ERP, and CRM platformsRequirementsRequired Skills/Abilities:Superior verbal and written communication skillsProficient in Microsoft Office SuiteAbility to multi-task in a demanding environmentOrganized and meticulousStrong interpersonal skillsCX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar)Education and Experience:High school degree or GED requiredA minimum of two years related experienceBenefitsCareer growth & developmentCompetitive Compensation PlanGroup benefits including medical, dental, and vision benefits with 100% premiums paid by IronwearPaid Time OffPaid Holidays401k with company match