Account Coordinator

About UsTrexo Robotics is enabling mobility by building powered wearable robots. Our first product is a robot for children with movement disorders such as Cerebral Palsy, and it allows kids to walk, in many cases, for the first time in their lives. The device is currently being used by hundreds of families and the best hospitals across North America.We are constantly working towards building mobility solutions for all. At Trexo Robotics, you will find a flat organization where you can work with highly optimistic, low ego, and exceptionally talented individuals who look forward to solving hard problems.About The JobWe are looking for Account Coordinator to join our growing team. On daily basis you will own the post-sale customer journey, managing the entire lifecycle from initial client handoff and crucial contract and documentation management, including preparation, tracking, and record keeping, through to seamless order fulfillment and invoicing coordination.But this job isn't just about processes, you will be the go-to person for our customers once the sale is complete. You will be managing all post-sales needs, like coordinating repairs, handling inquiries, and sharing important product news. You will make a real impact by guiding families through funding and reimbursement. You will also chip in on strategic work, supporting the Trexo Home Study, and providing key reports and analysis on performance and retention to our leadership.This position is hybrid (3 days in our office in Mississauga)About YouYou are a highly motivated and organized professional who takes full ownership and responsibility for your work, effectively managing your own day and prioritize effectively to meet deadlines. A quick learner with strong problem solving skills, you effortlessly navigate new challenges and systems. Your empathetic approach to client interaction is coupled with excellent communication. Finally, you are detail-oriented and love asking why many times till you understand something from first principles.What you'll do:Contract & Documentation ManagementReceive client handoffs from the Sales team and ensure all next steps (contracts, invoices, and funding documents) are completed smoothly. Prepare, send, and track customer contracts, renewals, and amendments. Maintain organized digital records of executed contracts and correspondence. Sales & Operations CoordinationCollaborate with internal teams to ensure smooth order fulfillment and timely delivery of medical devices. Assist with pricing quotes, purchase orders, and invoicing coordination. Support international distributors as a primary point of contact for order updates, documentation, and account communication as Trexo expands globally. Customer Support & Relationship ManagementHandle post-sales inquiries, including extended warranties, repair payments, and service requests. Coordinate with service teams for repairs, replacements, and maintenance. Communicate updates on product enhancements, recalls, and service notices. Research & Project CoordinationWork on the completion of the Trexo Home Study, collaborating with families, researchers, and internal teams to ensure timely data collection and reporting. Reporting & AnalysisTrack account performance, renewals, and customer feedback to identify at-risk accounts. Prepare reports on sales activity, payment collections, and retention efforts for management. Share monthly revenue reports with finance and support funding documentation needs. Funding & Partner CoordinationHelp families access reimbursement and funding options by sharing insurance and grant resources. Collaborate with partners and internal stakeholders to support financing processes. Required Skills and Experience:Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field. 2–4 years of experience in account management, sales operations, or customer coordination. Strong understanding of contracts, invoicing, and customer lifecycle management. Excellent communication and interpersonal skills with the ability to manage multiple clients simultaneously. Proficiency in CRM systems and Microsoft Office Suite. Detail-oriented, organized, and comfortable working in a fast-paced, regulated environment. Nice to Have:Experience with or interest in the tools we use to streamline operations is a plus:Airtable (process tracking & automation) Zapier (workflow automation) PandaDoc (contract management) Stripe / Affirm (payments and financing) Notion, OpenPhone, Calendly, or ChatGPT (communications and automation tools)Compensation And BenefitsCompetitive pay and employee stock options. Unlimited Vacation policy. Group benefits plan (medical and dental)Snacks in the office. Dog friendly office. Please note that at this time, we can only consider applicants who are already eligible to work in Canada and we are unable to provide relocation support. We appreciate your understanding and look forward to receiving your application.AI in Recruitment: At Trexo Robotics, we use artificial intelligence (AI) tools to support our recruitment process. AI helps with tasks like resume screening, drafting job descriptions, creating interview questions, and occasionally sourcing candidates. Final hiring decisions are always made by our team. Our goal is to use AI responsibly to streamline administrative tasks, improve candidate experience, and maintain fair, unbiased hiring practices aligned with industry standards.