Account Director

Job scope Main client contact point for the global account covering social, CRM, always-on tacticals for APAC and EMEAWorking with cross-functional team of PM, SAE, social media manager, content team, creatives, CRM tech specialist and data strategist to deliver to existing scope and ensure quality of deliverables and smooth operations Working with strategy, account lead and various subject matter experts to identify new opportunities to grow the account, and taking lead on pulling together proposals and scopes Managing day-to-day ops of running WIPs, timelines, scoping, booking of resources and rounds of QC to ensure smooth deliveriesTranslating client requests into briefs and identifying right team for itManaging accounts finances and admin, together with SAEClient relationship building and management Primarily working with marketing team at client side, but may occasionally need to talk to data engineers and tech vendors to work out issues or new briefs Steering internal team based on vision for the account Role will service one key global account, supported by an account lead and SAERole is primarily focused on managing and growing one global account, with possibility to expand to include more accounts / projects where relevant or possible Someone with good accounts servicing instincts and eloquence to chat up any clients, not necessarily a tech AD Based in Singapore Experience 7-10 years of accounts management experience at a networked agency, with several years as lead managing global or regional accountsFamiliar with multi-region needs and complexitiesWorked on a spread of campaign driven projects, always-on programmes, tech and data-led projects Worked on social content calendaring, CRM programmes Not necessary to have deep tech knowledge, but will need to have a baseline understanding of martech stack and how they serve the marketing Has clear experience running projects with strong project management skillsHas demonstrated experience in organic account growth and cross-sell agency capabilities Skills Problem solver, someone who can clearly listen to both clients and internals to diagnose problems and identify most effective solutions Growth-minded, unhappy with status quo and constantly looking for ways to innovate to achieve effectiveness and efficiency Team player, willing to jump into the work and solve problems as a team Type A about quality of work