Account Maintenance Processing Clerk (Contract)

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!" Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Account Maintenance team in the capacity of: Account Maintenance Processing Clerk (Contract)(Grade 2) Provide professional and attentive service to branch network & business units by accurately performing account maintenance transactions.Take personal accountability for delivering superior client experience including, effective problem resolution . Location: Kingston As An Account Maintenance Processing Clerk, You Will Assume ownership of issues/concerns at first point of contact. Ensure appropriate escalation to supervisor or relevant person/department. Maintain adequate knowledge of all bank’s products and services. Maintain confidentiality and privacy of customer accounts, documents and transactions. Conduct pre-account opening verification activities as appropriate for each product, to include: Id, employment and character verification. Create new customer records and accounts e.g. savings, chequeing accounts. Perform post-account opening review to ensure compliance with KYC/POCA & SBJ operating guidelines Maintain customer records and accounts such as: product change, name & address change etc. Create & maintain e-bank profiles, credit card accounts, standing instructions, direct advantage profiles Set-up & maintain debit cards. Scan & upload KYC documents & signatures to T24. Log incoming and outgoing customer files and requests. Prepare regulatory reports. Perform other job-related duties assigned from time to time. What do you need? Diploma/Associate's Degree in Banking & Finance, Business Administration or any other related field from a recognized tertiary institution. Knowledge of Commercial Banking Operations & POCA regulations is a distinct advantage. Sound knowledge of computer software packages including spreadsheet and word processing applications. High degree of accuracy and attention to detail. Ability to work in a fast-paced environment. Strong time management skills. Effective communication & interpersonal skills. High degree of initiative & effective problem-solving skills. Effective team player. Ability to work with little supervision. Knowledge of customer service principles. If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than November 21, 2025. While we appreciate all applications, only shortlisted candidates will be contacted.