Account Management Specialist

JOIN OUR TEAM: Account Management Specialist at Ermi LLCSeeking a dynamic professional who thrives in a multifaceted role! At Ermi LLC, every responsibility you shoulder has a direct impact, offering a chance to make a tangible difference.About the CompanyFor over three decades, Ermi has been at the forefront of combating severe motion loss. Immerse yourself in our mission at Ermi Motion.A Day in the Life at Ermi LLCMorning Engagement: Dive into the data world, ensuring patient details are precisely recorded, paving the way for optimal patient experiences.Mid-day Interactions: Serve as Ermi's ambassador, handling verifications and pre-authorizations and enlightening peers about the evolving landscape of state laws and policies.Afternoon Mastery: Manage intricate credit card transactions, uphold the gold standard of company policies, and champion the voice of Ermi with payors and sales reps.Evening Reflection: Evaluate the day, nurture leads, and anticipate the challenges and rewards of tomorrow.About the RolePosition: Account Management SpecialistDepartment: CorporateReporting to: Chief Reimbursement OfficerIn This Role, You WillDrive Seamless CommunicationKeep stakeholders informed, handling internal and external communications with tact and diplomacy.Maintain a pleasant and professional demeanor, whether explaining Ermi's unique advantages or handling intricate inquiries.Facilitate training sessions and collaborate with peers to ensure everyone is aligned with the latest updates.Champion Customer ServiceEngage in proactive follow-ups, ensuring patients are well-informed and satisfied.Handle distress calls with grace, turning challenges into opportunities for growth and trust-building.Dive into Diverse DutiesStay ahead by researching and updating knowledge on commercial insurance and Workers' Compensation state laws.Lead training initiatives for field reps and foster a culture of continuous learning.Ensure top-tier quality control through activities like SOP Training Audits and HIPAA Audits.Delve into inventory control and ad-hoc reporting, ensuring every aspect of the role contributes to the betterment of patient care.QualificationsHigh School diploma.At least two years in the insurance or related medical office field.Strong organizational and computer skills.Proficiency in medical terminology and billing.Exceptional communication skills and adaptability.Must have experience with WC insurance billing.Must live in Atlanta Metropolitan Area.Benefits401(k)401(k) matchingDental InsuranceEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offSick LeaveParental leaveReferral programTuition reimbursementVision insuranceEmbrace a role where every responsibility is a pillar, supporting the grand edifice of patient care transformation. Be integral to Ermi's journey towards a brighter, healthier future.Equal Opportunity Statement: Ermi LLC is an equal-opportunity employer. Responsibilities and requirements are subject to evolution based on company needs.