Account Manager - Hotel (Japan)

About Us:HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.Job Summary:The Account Manager is responsible for developing and establishing strong relationships with hotel partners in scope ensuring they have a clear understanding of HBX value proposition and the different tools to maximize their revenue growth with us. Building partnerships and trust via a consultative approach with partners is a crucial aspect of an Account Manager´s role in their portfolio management.The Account Manager should effectively optimize, manage and enhance their portfolio through the implementation of the Central Framework agreements as well as the negotiation of the right commercial conditions required in their area, as well as, integrating the ecosystem via tailoring the product offering. This role is also responsible of ensuring they meet or exceed performance and financial targets and focuses on driving profitability and differentiation as a competitive advantage as well as joint-value proposals to foster long-term relationships.Partnership buildingBuilding rapport and knowledge-based trustAttending industry events and engaging in networking opportunities to strengthen relationships and stay connected with our key partnersEnsure the supplier has a clear understating of Hotelbeds and its possibilities (Marketing packages, Markets and client promotions, tools and new processes…) that it allows to optimize the income of each hotel.Portfolio and Performance ManagementMonitoring the Performance and KPIs for each hotel, working closely with the line Manager to ensure the right conditions are in place at all timesIdentify opportunities via comprehensive market trends analysis and optimising all valid agreements with the hotel partner.Understand and correlate commercial conditions with business impact (increase in conversion rates)Assist to regular performance reviews with Line manager to identify areas of improvement and agree on strategic action plansContracting Quality negotiation & optimizationUnderstand your portfolio´s potential and adapt the overall proposal to meet our partners needs in a holistic approachIdentify the key elements to improve the overall contracting quality that will drive the increase in conversion rate and materialize the hotel’s potentialIdentify key opportunities aligned to the partner´s strategy (markets, lead times, volume growth in certain customer segments, etc)Identify strategic accounts to be acquired as part of the existing partner´s portfolioNegotiate differentiated conditions to ensure competitive advantages with key partners (aligned and respecting the pre-stablished central framework)Collaboration & Tools & Processes adoptionMaintain close relationship with other account managers to foster collaboration and best practice sharingWork closely with other departments to ensure smooth operation (marketing, operations, commercial enablement hub, SPA specialists, commercial optimisation, competitiveness, etc)Ensure continuity of the usage and adoption of tools and processes aligned with the company objectivesCollaborate with the decision on standarization across the region to ensure consistency and efficiencyQualifications:Bachelor's or master’s degree in business administration, or Tourism Management or similar, with experience.Proficient level of English and JapaneseMarket Expertise and Relationship Building: Demonstrate a deep understanding of the hotel landscape, build strong partnerships, and tailor solutions to meet individual hotel needs.Commercial Acumen and Negotiation Mastery: Master the negotiation process, structure optimal commercial agreements, and optimize the use of HBX' tools to drive business growth and profitability.Business Development and Planning: Identify new business opportunities, develop comprehensive business plans, and prioritize initiatives based on business fundamentals.Data-driven decision-making: Leverage data and insights to inform decision-making, optimize performance, and identify areas for improvement.Product and Revenue Management Expertise: Possess a deep understanding of Hotelbeds' product portfolio and hotel revenue management principles to optimize pricing and inventory strategies.Teamwork and Collaboration: Collaborate effectively with internal and external stakeholders, sharing knowledge and aligning efforts to achieve common goals.Agility and Adaptability: Demonstrate the ability to thrive in a dynamic environment, embrace change, and think creatively to overcome challenges.Experience:Previous experience in commercial roles with direct contact with clients or previous experience in contracting and negotiation with customersExcellent in English spoken and writtenAccount planning & Account Growth PlansAt HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.