Account Manager - Life Sciences

Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.Role SummaryWe’re looking for an Account Manager to partner with our Account Executives in supporting and growing Patsnap’s largest and most strategic clients within the Life Sciences team. While you’ll work with customers across these industries, direct experience in them isn’t required! What matters most is your ability to build strong relationships, collaborate effectively, and drive commercial outcomes.This is a great fit for someone who excels at managing complex relationships, coordinating across stakeholders, and driving commercial results through partnership.This is a hybrid position in our Downtown Toronto office with the expectation to work from the office on Wednesdays. You are welcome to work out of the office more often if you wish! What You'll Be DoingManage relationships within a portfolio of large, strategic clients.Drive renewals and achieve quarterly expansion targets.Partner closely with Account Executives and Account Directors on expansion opportunities.Build trusted relationships with multiple stakeholders across customer organizations.Lead account reviews, track customer objectives, and ensure value realization across teams.Identify risk areas and develop retention strategies.Accurately forecast both renewals and expansion on a 90 day rolling basis.Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. Collaborate with cross-functional teams (Sales, Product, and etc) to deliver exceptional client experiences.About YouExperience managing large or multi-stakeholder accounts (B2B SaaS experience preferred).Strong relationship management skills, with a consultative and value-driven approach.Commercially minded and comfortable partnering with sales to drive results.Organized and proactive in using account planning frameworks to drive value-based outcomes.Skilled in presenting, influencing, and negotiating with senior stakeholders.Organized, analytical, and proactive in planning account growth.Excited to work in a fast-moving, global SaaS environment.A genuine interest in helping customers innovate and succeed.What You'll Love5 weeks paid vacation (+ 1 day per year of service to a maximum of 30 days)Comprehensive benefits package for you and your dependents from day oneRRSP Contribution MatchingAccess to mental health supportMaternity and paternity leave2 company paid volunteering daysLife AssuranceOur ValuesIntegrity: We hold each other accountable for our actions. Leadership: We lead by example and inspire each other to reach for new heights. Openness: We are open and honest and share our ideas with care and consideration. Growth: We are lifelong learners who aspire to improve each day. Innovation: We seek out new ways to solve problems. Customer: Our customer is at the center of everything we do. Their success is our success. Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.