Account Manager - payments / e-money

We are expanding our international customer operations and are looking for an experienced Relationship Manager to join our growing team in Vilnius.Role OverviewAs a Relationship Manager, you will be responsible for managing, supporting, and growing a portfolio of international clients — with a strong focus on e-commerce businesses. You will act as their primary point of contact, ensuring they receive exceptional service while also identifying opportunities to deepen the commercial relationship.This is a proactive, client-facing role suited to someone who enjoys solving problems and building long-term partnerships.ResponsibilitiesClient Relationship Management and GrowthServe as the main point of contact for assigned clients, providing timely and accurate information on PAYALLY’s products and services.Build strong, long-term relationships with your clients.Understand clients’ business models, needs, and expansion plans to propose suitable solutions.Identify cross-sell and up-sell opportunities across PAYALLY’s services (payments, FX, cards, accounts, etc.)Internal CoordinationHandle client inquiries and resolve issues promptly with a customer-first approach.Collaborate with Compliance, Operations, Payments and Product teams to address client needs and provide fast resolutions.Keep all client information, communication, and opportunities up-to-date in the CRM system.Monitor client activity, escalate risks where needed, and ensure service quality remains high.Contribute to continuous improvement of internal processes and client experience.RequirementsExperience5+ years of experience in client management, account management, or customer service within financial services, fintech, banking, or payments.Experience with e-commerce merchants or high-volume online businesses is a strong advantage.Excellent communication skills in English (verbal & written).Excellent communication skills in Russian is a strong advantage.Strong relationship-building and stakeholder management abilities.Able to explain complex information clearly and simply.Highly organised with strong attention to detail.Solution-oriented, proactive, and commercially minded.Comfortable working with targets and driving revenue growth.Honest, professional, and trustworthy.Self-motivated and able to manage your own client portfolio independently.Strong problem-solving and conflict-resolution abilities.BenefitsSalary from 3000 EUR gross + performance-based bonus. Please note that we are open to negotiation on salary based on your skills and experiencePrivate medical insurance (after probation)25 days of annual leave + birthday leaveA growing, international team with opportunities for career developmentDirect hands-on experience with global payments, FX, and e-commerce clientsA dynamic environment where your contributions have real impactAbout PAYALLYPAYALLY GLOBAL is an international financial institution that provides comprehensive and tailored financial solutions for businesses and private clients with global ambitions.As the financial industry becomes increasingly automated, PAYALLY GLOBAL remains committed to maintaining a personal approach. Each client is supported by a dedicated Relationship Manager who ensures precision, trust, and consistency in every interaction.As a principal member of Visa and Mastercard, PAYALLY GLOBAL offers a fully integrated suite of financial services designed to meet the complex needs of international operations. The company’s global infrastructure enables seamless cross-border payments in 39 currencies, ensuring efficiency, compliance, and transparency across all transactions.PAYALLY GLOBAL combines global reach with human precision to deliver financial solutions that inspire confidence and support sustainable growth. Its services include international and local payments, multi-currency accounts, foreign exchange, debit cards, card issuing, and payment gateways, all managed within one secure environment.Please note that due to a high volume of applications, only shortlisted candidates will be contacted. Thank you for your interest in working at PAYALLY.