Account Manager

THE OPPORTUNITYSpecializing in talent acquisition and management, AS White Global collaborates with Australian companies to establish high-performing international teams in Southeast Asia. We help businesses seamlessly connect with top-tier talent, integrate these teams, and ensure both functional and cultural alignment to provide sustainable and transparent, long-term people solutions.As Account Manager, you’ll play a pivotal role in managing client relationships, acting as a trusted advisor, and ensuring exceptional delivery across every project. This is a unique opportunity to step into a key leadership role within a dynamic, high-performing team that values strategic thinking, creativity, and accountability.This role will be working on a full onsite during the first 6 months then transition into a hybrid setup of 3x a week. Shift hours will follow AU Business HoursKEY RESPONSIBILITIESBuild and maintain strong, trusted relationships with clients, serving as their main point of contact and advocate.Conduct regular check-ins to gather feedback and identify opportunities for improvement or growth.Represent client priorities internally to ensure alignment and prompt issue resolution.Lead problem-solving efforts to address client concerns or service disruptions efficiently.Manage seamless onboarding of new clients, including scope, timelines, and resources.Support team development by identifying training needs and fostering growth opportunities.Provide regular reports to clients and senior management on account performance and progress.SKILLS, EXPERIENCE & QUALIFICATIONIdeally 3+ years in client services, account management, or a related role within an agency/consultancy environment.Exceptional verbal and written English communication, with the ability to influence stakeholders and present ideas effectively.Proficiency in Microsoft Office & CRMs for service management and reporting.A knack for building rapport and maintaining long-lasting client relationships.Proven ability to handle client escalations and resolve issues in a calm and effective manner.Resourceful and proactive, able to navigate challenges with grace and ingenuity.Ambitious, proactive, and highly organized, thriving in a fast-paced environment.ASW OFFERSA diverse, inclusive, and supportive company culture.Competitive remuneration.Opportunity to collaborate and work with global clients and stakeholders.Medical benefits.Great Paid Leave entitlements.Team outings, travel opportunities, company parties/events, and other exciting activities.Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.Industry and role-related training.Ongoing career opportunities.