Account Manager

About Builderscrack:Since 2007, Builderscrack has been New Zealand’s leading home improvement marketplace — connecting homeowners with trusted local tradies. As part of the hipages Group (ASX-listed in Australia), we’re on a mission to make home improvement effortlessly efficient for everyone.Homeowners simply post a job, receive quotes from local tradies, and choose the right person for the work. With over 831,000 jobs posted since we started, we’ve helped thousands of Kiwis bring their repairs and renovations to life. For tradies, Builderscrack is a powerful way to grow their business — offering flexible plans and a steady pipeline of quality work.Our platform has been featured in Property Investor, Homed, OneRoof, and The Block, and recognised by trusted names like Fair Go.We’re proud to be recognised as a Great Place to Work® Best Workplace in New Zealand, a reflection of our supportive, collaborative culture and the passionate people who make Builderscrack what it is today.Why Join Us?💸$67K base salary + Kiwisaver + $20K uncapped commissions🏢Prime office location on Victoria Street in the CBD💻Hybrid work environment with 2 days working from home🤸‍♀️A supportive, inclusive and values-driven culture🪴Opportunities to grow and make an impact🎂Regular team events, birthday leave, and moreAbout the role:Help tradies grow their businesses and make home improvement effortless for everyone! As an Account Manager, you’ll support our tradie customers to get the most from the Builderscrack platform, providing personalised service, helping them connect with more clients, and ensuring they succeed with our digital tools.You know you are successful when you are retaining and upgrading a high volume of customers, meeting and exceeding targets and KPIs, and you’re able to use your knowledge of the Builderscrack product to leverage higher sales conversion rates and revenue.How you will add value:Meet and exceed daily, weekly and monthly KPIs and sales targetsMake a high volume of outbound and inbound calls (typically 60–80 per day)Manage a portfolio of trade accounts, e.g growing, nurturing and retaining customersConduct renewal calls and win back past customersHelp tradies get the most from their Builderscrack profile and subscriptionExplain the benefits and ROI of our platform with confidenceHandle objections, close sales and ascend customers to higher-value plansMaintain accurate product knowledge and CRM recordsAbout you:📞Proven experience in a phone-based role with high call volumes💵Strong background in sales, account management or retention🎯Demonstrated ability to meet and exceed KPIs and targets🥇Motivated, organised and eager to help customers succeedTake a look inside our home:Close-knit diverse family of bright, respectful, collaborative members who love to solve problems and jump on new opportunitiesStrengths-based organisation with in-house coaching to help you leverage what makes you specialBrand new 300 sqm office with views of the park and city, located among great cafes, restaurants and pubsSocial connection focus: regular social events and gatheringsBe part of and connect with hipages Group, an Australian Great Place to Work certified companySounds like home? Don’t miss out, Apply Now!We prioritise Diversity:Innovation & Collaboration are two important core values at hipages which both cannot be achieved successfully without a diverse and inclusive team. We don't expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and a leader.Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role and the hipages team, we encourage you to apply, we would LOVE to hear from you!We are a Circle Back Initiative Employer – we commit to respond to every applicant.