Account Manager, Client Experience

Who We Are:We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world.As a people-first firm, we value diversity in backgrounds and experiences.We strongly believe our people and culture are key to our success.Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services.Our mission is to power the relentless pursuit of growth and redefine what's possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative.Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways.Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.Advanced spoken and written English proficiency is required for this jobA day in the life:As an Account Manager, you'll be responsible for working with clients in the Fashion, Enterprise, Lifestyle/Ecommerce, CPG/Retail, Consumer Services or B2B Space.A successful candidate will have a broad and varied background with hands-on experience across many digital marketing channels and tools.This role will define and develop performance marketing strategies and plans that leverage paid, owned and earned channels that align with client priorities and deliver on client objectives.The Account Manager will operate as the main client point of contact, in addition to managing cross-functional teams of highly-talented marketers to optimize their efforts and provide strategic guidance.In collaboration with their Account Director, they will support on service expansions, managing media plans, developing testing roadmaps and deploying tactical pivots when necessary.Additionally, this individual will demonstrate exceptional account leadership by gaining trust and providing unmatched strategic support to their account teams.This opportunity is a challenging and exciting role for a cross-channel marketer with a passion for building and executing comprehensive and innovative campaigns.Key Responsibilities:Client-centric Communication: Manages day-to-day client communication which includes but not limited to strategic updates, workflow and approval updates proactively keeping both clients and internal teams informedProject Management: Adheres to the outlined scope of work and demonstrates excellent follow-through by managing action items through to completion; Maintains forward momentum by identifying and overcoming roadblocksMarketing Strategy: Develops integrated marketing plans that deliver against client marketing and business objectives; Supports the development of cross-channel performance forecasts and media plansData-driven Insights: Leverages data and analytics, such as first party data tools like Google Analytics and Shopify, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next stepsRapport Building: Builds strong client relationships and establishes Power Digital as a trusted partner through exceptional communication and deep brand knowledge; Builds collaborative relationships among internal account teamsClient Portfolio: Manages a diverse set of clients totaling up to $175K in monthly recurring revenueClient Retention: Facilitates the contract renewal strategy, presentation and proposal development alongside the Account Director to extend client partnershipsService Expansions: Works with the Account Director and the internal account team to identify additional strategies to improve performance and expand client partnershipsEmploy AI technologies to enhance and optimize business processesUtilize and leverage Power Digital's Nova ecosystem as it relates to your departmentResponsible for other tasks and projects as assigned by Client Services department leadership, as neededRole Requirements:Bachelor's Degree in Marketing, Communication or related discipline3-5 years digital marketing experience.Preferred experience executing cross-channel plansAt least 2-3 years spearheading cross-channel marketing plans at scale and leveraging data in executionCross-channel account management experience required - at least 2 yearsAdvanced understanding of digital marketing and experience in earned media, paid media, owned media, attribution, reporting, optimization, etc. experience in data-driven marketing is criticalHands-on experience with Google Analytics and/or other first-party reporting platforms (Shopify, Salesforce Marketing Cloud, Adobe, etc.)Campaign leadership skills for end-to-end campaign development supporting: strategy, segmentation, targeting, etc. in a multi-channel environmentStrong relationship skills, supported by strategic consulting skills and technical curiosityDemonstrated history of excellent written and verbal executive communicationHighly dependable, self-starter, high energy, positive attitude with good organization, and time management skillsAbility to manage multiple projects simultaneously, collaborate across different teams, and thrive in a fast-paced environmentEntrepreneurial spirit with a passion for for problem-solving, continued learning, and personal growthKey Performance Indicators (KPIs)8.8 Average Client NPS105% Quarterly Net Revenue RetentionMinimum of 1 Active Service Expansion OpportunityMost Important Things (MITs)Marketing Strategy, Development and ExecutionClient Retention and Client Revenue GrowthExcellence in Project ManagementPower Digital's people and culture are at the core of our success, which is why diversity in our team's backgrounds and experiences are paramount.We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace.Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity.All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources.These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training.Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process.All genuine job openings will be posted on our careers page at /.If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at ****** before taking any further action in relation to the correspondence.#J-*****-Ljbffr