Account Manager, Commercial

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.What's the opportunity?We’re looking for a hungry and ambitious sales person to join the Intercom sales team in EMEA.As a Commercial Relationship Manager, you will be a key member of the team leading the growth of our existing business.We’re building a world-class sales organization, and the road ahead is going to be very exciting. At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire.In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.What will I be doing?You’ll own and act as the main point of contact for a book of businessYour goal will be to drive net growth within that bookYou’ll hunt and work expansion opportunities within that bookYou’ll run a proactive and effective renewal processYou’ll articulate Intercom’s value using the Command of the Message frameworkYou’ll forecast and plan pacing throughout each month and quarterYou’ll partner with a CSM and SE to ensure the long term success of your bookYou’ll partner with R&D and Marketing to ensure the voice of your customers is heardWhat skills do I need?2-3 years experience in a B2B closing role2+ years of SaaS experienceExcellent written and verbal communicatorAbility to discover pain and articulate potential solutionsAbility to accurately qualify opportunitiesAbility to do light demos and/or experience working closely with Sales Engineer/ CSMCapable of building compelling presentations for customers (QBRs, Pricing proposals etc.)Experience forecasting on a monthly or quarterly basisBonus skills & attributesExperience working in B2B SaaSExperience working renewalsExperience using the Command of the Message frameworkExperience using MEDDPICC as a qualification frameworkBenefitsWe are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!Competitive salary and equity in a fast-growing start-upWe serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchenRegular compensation reviews - we reward great work!Pension scheme & match up to 4%Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependentsFlexible paid time off policyPaid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved onesIf you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed.Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.