Account Manager

About Human DigitalB2B Digital Marketing. By Humans, For Humans.At Human Digital, we believe in human connection. We exist at the intersection of people and performance, where digital tools amplify human understanding, and strategy meets empathy. We're a human-first, digital marketing agency that turns data into decisions and clicks into conversations.Yes, we love spreadsheets, but even more, we love what they unlock: measurable outcomes that move people. We’re not BAU. We help brands break habits, win hearts, and create work that sticks, scales, and sells.The OpportunityWe’re looking for a sharp, grounded Account Manager who’s equal parts hunter and farmer; someone who can build deep client relationships while spotting growth opportunities.You’ll manage key B2B accounts, lead campaign delivery, and collaborate with a talented team to deliver innovative, strategic work that drives results. You know your way around Account-Based Marketing (ABM), you understand the commercial realities of agency life, and you don’t need fluff to make an impact.No egos. No jargon. Just good humans doing great work.What You’ll DoClient & Account LeadershipAct as the main point of contact for clients, building trust, clarity, and results-driven relationships.Manage scope, budgets, and expectations to ensure work is profitable and purposeful.Lead integrated B2B campaigns across paid, owned, and earned channels.Translate client goals into actionable strategies that inspire both the client and the HD team.Business GrowthIdentify upsell and cross-sell opportunities within existing accounts.Support the Digital Director & team in pitching and closing new business.Research prospects, refine value propositions, and help shape new business strategies.Track and manage your pipeline; you know what’s in play and what’s next.Team & Delivery ManagementCoordinate creative, digital, and media specialists to deliver work on time and to the highest standards.Keep the team aligned, informed, and motivated.Maintain accountability for quality, accuracy, and performance across every deliverable.What You’ll Bring3–5 years’ agency experience in account management or client service (B2B or digital marketing focus).Proven experience in Account-Based Marketing, Thought Leadership and B2B campaign management.A mix of strategic smarts and commercial instinct; you can read a client’s business and know where to add value.Strong communication, negotiation, and presentation skills.High attention to detail, with the ability to manage multiple priorities calmly and confidently.Familiarity with platforms like HubSpot, LinkedIn Campaign Manager, Google Ads, and analytics tools.Why Join Human DigitalWork with respected B2B brands across Australia, NZ, and beyond.Collaborate with a genuinely supportive and low-ego team that values substance over flash.Be part of a growing Sydney or Auckland team with the freedom to make an impact.Enjoy flexibility, balance, and a culture built on trust and humanity.Learn from experienced marketers who care about your growth as much as the work.Who You AreYou’re the kind of Account Manager who takes ownership.You love great strategy, meaningful relationships, and the buzz of winning new business.You’re comfortable with responsibility and at your best when you’re helping clients and your team succeed.Ready to Apply?If you’re a driven Account Manager with agency experience, ABM know-how, and a human approach to marketing, we’d love to meet you.Join us in shaping the future of B2B marketing.Apply now.