Account Manager

Infopro Digital are recruiting for a Mid-Market Account Manager to support the growth of our industry-leading compliance SaaS platform Red of Line. This is an exciting opportunity to join a fast-growing international business and take ownership of a large, diverse portfolio of clients across the UK, Europe, the US, and emerging markets.Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities.Red on Line are a B2B SaaS company headquartered in France, specialising in compliance and regulatory intelligence solutions. Our platform and subscription services help organisations manage risk, stay compliant, and make informed decisions across complex operational environments. With clients across France (FR), DACH, the UK, the US, and expanding global markets, we operate in a dynamic, mission-driven environment focused on innovation and customer success.Our teams are collaborative, commercially driven, and passionate about supporting our clients through best-in-class technology and services.About The RoleAs a Mid-Market Account Manager, you will manage a high-volume portfolio of active subscription clients, driving retention, revenue growth, and long-term account value. You will focus on deepening engagement, expanding usage across products and geographies, and ensuring each client derives maximum value from our solution.You will:Own a diverse portfolio of mid-market clients with varying levels of maturity and engagementLead all renewal and commercial discussions, ensuring high retention and reduced churnIdentify upsell and cross-sell opportunities to drive product adoption, usage growth, and contract expansionBuild strong relationships with operational and mid-level stakeholders, acting as a trusted commercial advisorPartner with Pre-Sales, Client Success, Marketing, and Product teams to maximise client outcomesKey ResponsibilitiesPortfolio ManagementManage a large book of mid-market accounts across multiple regionsPrioritise accounts using data, engagement signals, and internal guidanceMaintain accurate pipeline management and forecasting within the CRMUpsell & Cross-SellUncover and qualify opportunities to grow account valueLead discovery calls, prepare tailored proposals, and deliver value-led presentationsCollaborate with Pre-Sales and subject matter experts for technical or domain supportRenewals & Commercial OwnershipOwn the full renewal lifecycle from preparation to negotiation and closureMitigate churn through proactive engagement and clear articulation of product valueConsolidate contracts and align renewals with broader growth opportunitiesClient Engagement & Relationship BuildingDevelop strong working relationships with stakeholders across operations and compliance functionsConduct regular check-ins, value reviews, and product conversationsMonitor account health and collaborate with Client Success to address risksInternal CollaborationPartner with Client Success, Marketing, Pre-Sales, and Product teams to enhance client experienceEscalate risks early and coordinate cross-functional resources where neededRequirements2-3+ years' experience in account management, customer success, or commercial SaaS rolesExperience managing high-volume portfolios strongly preferredStrong communication, discovery, negotiation, and organisational skillsConfident managing multiple priorities in a fast-paced environmentBachelor's degree in Business, Marketing, or a related fieldProactive, client-focused, commercially minded, and growth-orientedBenefitsWe have plenty of options for your working preferencesA fantastic holiday allowance that increases as you spend longer with the companyTake your birthday off...on usAccess to a 24/7/365 Employee Assistance Programme offering support and guidance around all areas of wellbeing and mental health, including face-to-face counsellingAccess to our extensive learning programmes, through our dedicated platform, Generation InfoproPaid volunteer days throughout the year where you can contribute your skills and expertise to make a meaningful difference to the lives of othersWhat you'll getOur global employee benefits include:25 days annual leave (rising up to 30 days)Group personal pension planLife assuranceInterest free season ticket loan (STL)Private medical insuranceEmployee assistance programmeBonusly employee recognitionEmployee discount schemeEye-care VouchersDiscounted gym membershipAgile/remote workingBike to workBuying holidayDental insuranceGive as you earnAdd partner to gym membershipHealth cash planPersonal accident insuranceLearn More About UsInfopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities.Infopro Digital connects professional communities.Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.Equal OpportunitiesWe provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.#INDPREM