Account Manager

Job Title: Account ManagerLocation: Mumbai (On-site)Experience: 4+ years About SchbangSchbang is a creative technology transformation company delivering future-ready digital solutions across design, technology, marketing, automation, and innovation. We empower brands with full-stack digital capability, measurable business impact, and award-winning execution.Role OverviewWe’re looking for a high-energy, client-obsessed Account Manager who has experience working with Tech, SaaS, Digital Product, UI/UX, and App/Web Development services. You will be the bridge between our clients and internal tech/design teams — ensuring seamless delivery, proactive problem-solving, and exceptional client experience.This role demands someone who thrives in fast-paced environments, handles escalations like a pro, and never gives up until the client says “Schbang!”Key ResponsibilitiesLead end-to-end client servicing across tech, digital transformation, UI/UX, product design & development engagementsTranslate client objectives into measurable delivery plans and ensure timely, flawless executionBuild strong, senior-level client relationships — becoming their trusted digital transformation partnerManage internal collaboration across Web, UI/UX, App Dev, Martech, Analytics & Design teamsHandle queries/escalations with maturity, speed, empathy & solution-oriented thinkingDrive innovation, strategic thinking, and new initiatives for client growth & digital maturityPresent business insights, performance reports, roadmaps & transformation plansIdentify upsell/cross-sell opportunities across Schbang’s digital service ecosystemMaintain strong understanding of emerging tech trends & digital platformsMust-Have Skills4+ years of client servicing/account management experience in a tech/digital/SAAS/design agency environmentStrong understanding of tech delivery: web/app dev, UI/UX, digital platforms, CMS, martechExcellent communication & presentation skills — confident with CXOs/FoundersProven track record managing high-stakes clients & escalationsAbility to navigate ambiguity, solve problems, and drive outcomesData-driven approach with understanding of analytics (GA expertise preferred)Strong project coordination, time management & stakeholder managementWho You AreA client champion & internal team enablerCalm under pressure — thrives during escalationsDetail-oriented, structured, and process-drivenInnovative thinker with a passion for digital transformationGrowth-minded with a never-give-up attitudeTeam player who motivates and collaborates across functionsWhy SchbangWork on cutting-edge technology & digital transformation projectsHigh-autonomy role with leadership exposureOpportunity to influence and scale marquee brandsCulture that rewards innovation, excellence, and hustleHow to ApplySend your CV to lloyd.dantis@schbang.com Subject: Application — Account Manager | Mumbai