Account Manager

Company Description Sharkforce is an AI-powered Workforce Management platform designed to make workforce tracking effortless, secure, and efficient. It combines facial recognition, geofencing, QR code check-ins, real-time dashboards, and enterprise-grade security to save businesses time, money, and effort. From small teams to enterprise organizations, Sharkforce helps businesses improve productivity, ensure compliance, and streamline workforce management, all from a single platform. Role Description This is a full-time hybrid role located in the Greater Toronto Area, Canada, with some work from home acceptable. The Account Manager will be responsible for managing client relationships, ensuring their needs are met, and providing outstanding customer service. Daily tasks include handling client inquiries, preparing reports, conducting meetings, and working collaboratively across departments to ensure smooth operations. The role may also involve traveling to client sites as required. Qualifications Client relationship management and customer service skillsStrong communication and interpersonal skillsExperience with workforce management systems or related technologiesProblem-solving and analytical skillsAbility to work independently and as part of a teamFamiliarity with AI-powered solutions and enterprise-grade security measuresBachelor's degree in Business, Management, or a related fieldPrior experience in account management or a related role is a plus