Account Manager (Strategy & Retention)

Job Description:As a Sr. Account Manager of the Company, your goal is to maximize the long term value of clients by building relationships with broker clients and ensuring that they are perfectly satisfied with the service and value we provide in order to retain partnerships with them.Responsibilities:Positively impacting client retention through effective, efficient onboarding and maintaining the highest service levelOperating as the lead point of contact for any and all matters specific to assigned accounts (Key Accounts)Ensure the timely and successful delivery of our products according to customer needs and objectivesPrepare monthly performance reports to clearly communicate the progress of contracted executionsEnsuring consistent touch points with assigned clients and assisting Key Account Manager(s) where needed Develop new business with existing clients and/or manage renewal processOnboarding of clients through welcome emails and welcome calls, training clients on website usageResolving client complaints and preventing additional issues by improving processesBuilding and maintaining strong, long-lasting customer relationshipsMinimum Qualifications: Preferred work experience as an Account Manager, Sales Account Manager, Junior Account Manager or relevant role Client Retention, Client management and other service related is an advantage Experience with CRM software (Salesforce) and MS Office (MS Word, MS Excel) Experience in Building and maintaining client and stakeholder management Must be willing to take a hybrid set up based in MakatiWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.