Account Manager

About Think JamThink Jam is a leading digital agency that specializes in growing high-profile fandoms, franchises, and IPs. We work with top global studios, entertainment brands, and creators to leverage social media and digital strategy to build, engage, and scale audiences across the most influential platforms. With a focus on social growth, fandom intelligence, and creative content, we drive successful campaigns that resonate with communities and maximize the potential of iconic brands.Position OverviewAs a Account Manager, you’ll own day-to-day relationships with marquee studio and streamer clients, and oversee best-in-class work across social, creative production, creator marketing, events, and data/insights. You bring infectious energy, a proactive, can-do mindset, and the ability to see around corners and predict client needs. You’re the conductor who keeps everything in sync and on track. This a remote role but we are looking for a candidate based in the Los Angeles or California area. Key ResponsibilitiesAct as the bridge between the client and the agency - understand client needs and ensure deliverables align with what was promisedTranslate client objectives into smart briefs and measurable scopes of work that ladder up to the goalsSet agendas, lead status/creative reviews, and circulate notes with clear decisions and next stepsOwn and manage timelines, budgets, and resourcing; keep work on scope and on timeAnticipate needs, risks, and approvals. Propose solutions before they’re asked forTrack account health, margin, and forecast; flag risks early and course-correctTurn wins into case studies that open doors to more workChampion smarter processes and tools that make delivery faster and betterBring enthusiasm and positivity - your energy lifts the roomWhat Success Looks LikeClient satisfaction & retention - strong relationships, repeat briefs, retained workRevenue & profitability - healthy margins, accurate forecasting, and steady growthFlawless delivery - clear comms, clean approvals, assets live on time and on briefScope integrity - expectations set, risks managed, changes documentedImpact - work that moves the needle - reach, engagement, EMV, and fan loveRequired Skills & Experience4+ years in client services/account management at a creative or social agencyProven leadership on high-profile entertainment accounts running digital/social campaigns, creative campaigns, or creator campaignsCommercially savvy - confident at scoping, costing and managing a budgetExpert communicator - strong meeting facilitation and client expectation settingStrategic thinker who enjoys the details - able to brief, QA, and ship with precisionStrong project management skills and knowledge of tools (e.g., Airtable, Google Workspace); comfortable with social platform nuances and creator workflowsCalm under pressure; thrive on tight timelines and shifting prioritiesWhat We OfferThe opportunity to work with some of the world's leading entertainment brands and franchisesA dynamic and creative environment where data meets storytellingA flexible, remote-first work cultureCompetitive salary and benefits packageA chance to shape the future of fandom-building through data-driven strategiesOther InformationThink Jam is an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We actively encourage people from all walks of life, including those from historically marginalized groups and non-traditional backgrounds to apply.We strive to create a great environment and an opportunity to work with an excellent team of people.Our perks includeHealth insurance package15 vacation days; rising 1 per year up to 20 days11 public holidaysSick time, plus time off for birthdays, cultural/religious holidays, voting, and charity work401K facilityParental leave packageSalary range $80k-90kPowered by JazzHRLCUKYzVGZ1