Account Manager

We're hiring a Founding Account Manager at Launched (Nova AI). Nova is the world’s fully autonomous AI salesperson. She doesn’t assist reps. She is the rep. She prospects, writes, calls, follows up, books meetings, runs sales demos and closes deals — all autonomously. We’re past £1M ARR, backed by top-tier investors, and scaling fast. Now we need someone to own our customers, not to support them, but to grow them. This isn’t a passive support role. You’re not answering tickets or onboarding users. We already have a dedicated Enablement team for that.

This is about expansion, renewals, and turning PoCs into pipeline. You’ll take over accounts once they’re live. You’ll run QBRs, track performance, convert trials, and upsell like a strategist. You’ll work alongside Enablement, Product, and the founding team, not beneath them. You need to have done this before. You’ve managed SaaS accounts. You’ve closed upsells. You’ve renewed contracts that could have churned. You have grown and renewed customers who have had bugs or tickets open. You are a relationship builder and a closer.

You know how to read usage data, build trust with GTM leaders, and grow revenue without the fluff. Role OverviewYou will own the customer relationship from post-sale to expansion. Your job is to grow revenue from existing accounts, ensure they renew, and become champions of Nova. You’ll work closely with the CS/Enablement team to ensure adoption and with Product to relay feedback. You own the commercial outcome — including PoC continuation, renewals, and expansion.

Core ResponsibilitiesRun Quarterly Business Reviews (QBRs) with every customerIdentify and close expansion opportunities (seats, features, usage-based upgrades)Own renewals and forecast expansion revenueOwn PoC continuation — take over from Enablement to convert into long-term contractBuild roadmap alignment and upsell new modulesFeed usage insights and customer feedback into ProductMaintain strong partnership with CS/Enablement to spot friction and surface winsPoC Continuation OwnershipCS/Enablement runs the PoC (onboarding, activation, usage tracking)You own the decision conversation:

continuation, expansion, or closurePrepare and deliver the PoC Outcome Review with data from CSFrame commercial upside and position next steps (standard or upgraded contract)Align with founder, AE, or pricing as needed for strategic accountsPoC Continuation TargetsPoC-to-Continuation Conversion Rate: >80%PoC Outcome Review Completion Rate: 100%Average Time to Conversion Post-PoC: 120%Renewal Rate - >90%PoC Continuation - >80%QBR Completion Rate - 100% per account per quarterExpansion Opps Identified 5 - 10 per quarterRoadmap Insight Documents 1/monthRecap: You OwnThe relationshipThe revenueThe renewalThe PoC commercial conversionThe roadmap signal feedback?You're not support. You're not CS. You're the trusted partner who grows every customer.