Account Representative Supervisor

We will count on you to:Supervise a team of Account Representatives to ensure expectations of role are metEffectively coach and develop team members to help achieve goals including oversite of established process, accuracy andtimely delivery of established client support work to be completedBuild effective relationships with external partners outside of the Bogota site to provide service delivery excellence whensupporting our clients. This includes leading and/or participating in stakeholder engagement sessions and work in partnershipwith client teams to improve the client experienceContribute and oversee process improvement with efforts to increase efficiencyManage staffing capacity to maintain adequate staffing and build talent bench strengthActively engage in the overall on-boarding process, including interviews of new hires up through the time colleagues are fullyintegrated into productionEnsure a high level of client satisfaction by leading team to deliver high quality client service activitiesRemain current by understanding and following all Marsh compliance, professional and transparency standardsWhat you need to have:Preferred Education: Bachelor’s DegreeMinimum Experience: 5+ years, 3+ in insurance, financial, or professional servicesLanguage Requirements: Must be fluent in English (spoken and written) English C1.Very good knowledge of MS Word, Excel, PowerPoint, and OutlookWhat makes you stand out?Experience in managing people and teamsStrong communication skills working with leaders across all levels, effective verbal and written communication is keyGood organizational and time management skills to multi-task and work effectively under pressure to meet deadlinesManagerial aptitude including strong desire to coach, mentor and develop the team you are supervisingAdaptability to the fast-paced and dynamic working environment as needed to support the needs of the businessExplains practices, procedures and policies to reach agreement with others outside of the job areaWhy join our team:We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.This role offers a great opportunity to learn and grow through in person training in a collaborative team setting. Full in-office attendance is required during the initial training period, after which you’ll transition to a hybrid work arrangement. In person training will be required for future training sessions, with advance notice. Candidates should agree to this and are encouraged to discuss any questions during the recruiting process.Marsh, un negocio de Marsh McLennan (NYSE: MMC), es el corredor de seguros y asesor de riesgos líder en el mundo. Marsh McLennan, líder global en riesgos, personas y estrategia, asesora a clientes en 130 países a través de cuatro negocios: Marsh, Guy Carpenter, Mercery Oliver Wyman. Con ingresos anuales de $24,000 millones de dólares y más de 90,000 colegas, Marsh McLennan ayuda a construir la confianza para prosperar a través del poder de la perspectiva. Para obtener más información, visita marsh.com, o síguenos en LinkedIn y X.Marsh McLennan se compromete a crear un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas y abrazar la diversidad de edad, origen, discapacidad, origen étnico, responsabilidades familiares, orientación o expresión de género, estado civil, nacionalidad, estado parental, estado personal o social, afiliación política, raza, religión y creencias, sexo/género, orientación o expresión sexual, color de piel o cualquier otra característica protegida por la ley aplicable.Marsh McLennan está comprometida con el trabajo híbrido, que incluye la flexibilidad de trabajar de forma remota y la colaboración, las conexiones y los beneficios del desarrollo profesional de trabajar juntos en la oficina. Se espera que todos los colegas de Marsh McLennan estén en su oficina local o trabajando en el sitio con clientes por lo menos tres días a la semana. Los equipos que trabajan desde la oficina identificarán al menos un día de asistencia presencial a la semana en el que todo su equipo estará reunido en persona.R_330149