Accounting & Operations Coordinator

About BelloBello is reinventing the beverage industry with a smart countertop dispenser that transforms tap water into personalized, sustainable drinks — without artificals or preservatives.With our reusable and recyclable glass capsules, we provide an eco-friendly and cost-effective alternative to plastic bottles.Based in Montreal, Bello is a fast-growing startup driven by innovation, sustainability, and the passion to build a better future — one drink at a time.Job DescriptionWe’re looking for a Operations & Administration Coordinator, a motivated, detail-oriented, and versatile team member to support Bello’s day-to-day operations and help structure our growth.You’ll work directly with the leadership team across various areas including accounting, administration, customer service, and process optimization.This role is perfect for someone who loves learning, taking initiative, and working in a fast-paced startup environment where no two days are the same.Key Responsibilities📊 Administration & AccountingManage bookkeeping and accounting activities in QuickBooks for both Bello Solutions and Bello Water.Reconcile bank accounts, handle invoices, and manage purchase orders.Assist with tax filings and administrative compliance (Revenu Québec, CRA, etc.).Support the setup and maintenance of financial dashboards and reporting tools.Contribute to improving internal processes and overall administrative efficiency.Provide day-to-day administrative support to the leadership team.💬 Customer ServiceRespond to customer messages through Meta Business Manager (Facebook, Instagram) and via email.Handle returns and coordinate follow-ups with professionalism and empathy.Provide clear, friendly, and solution-oriented customer support.Recommend and help implement best practices, tools, or processes to improve customer experience and retention.🧩 OperationsGain a solid understanding of the product, the company, and internal workflows.Collaborate with the team to improve operational efficiency and implement better practices.Support the development of new sales channels such as Amazon and other e-commerce platforms.Help structure the B2B sales funnel and distributor follow-up process.Coordinate with external partners (accountants, suppliers, logistics providers, distributors).Participate in special projects related to Bello’s expansion and operational scaling.QualificationsStrong organizational skills and attention to detail.Ability to manage multiple priorities in a fast-paced environment.Self-driven, proactive, and eager to learn.Proficient with digital tools (Google Workspace, Office, etc.).Bookkeeping and basic accounting tasks (QuickBooks experience is a plus).E-commerce operations and order management (Shopify experience is a plus).Knowledge or experience in supply chain & logistics or in customer service is a plus.Bilingual (English & French).