Head of Customer Service Operations

At Accountor Software, we specialize in cutting-edge software solutions for finance, HR, and operations. As pioneers in our field, we empower hundreds of thousands of companies to run their businesses more efficiently and effectively. Our mission is simple: to help businesses work smarter and grow faster —all while promoting sustainability and security through digital efficiency and environmentally responsible practices, to create a lasting impact in the economy of tomorrow. 🔎 Explore our product portfolio: Procountor, 24SevenOffice, Mepco Total, Ecom, Isolta, Apix, eTasku and Heeros.

Position SummaryWe are looking for a strategic, customer oriented and experienced Head of Customer Service Operations to lead our Customer Service Operations team. This role is responsible for driving innovation, operational efficiency, and exceptional service delivery. You warmly and clearly guide your team and managers to succeed in their leadership roles while collaborating cross-functionally to enhance the overall customer experience. In your daily responsibilities, you are precise and detail-oriented, acting as a proactive team leader while remaining hands-on in managing daily operations, reporting, resourcing, and team management. You foster a positive, inclusive, and productive work environment.

Your role also includes various operational tasks, such as project coordination, supporting work methods, and maintaining guidelines. You will be a strategic leader, with operational mind-set. What You'll Be DoingDevelop and execute customer service strategies aligned with organizational goals. Identify and capitalize on opportunities for innovation and growth in customer service. Foster a customer-centric culture across the team. Analyze and optimize service processes for efficiency and effectiveness. Implement continuous improvement initiatives to enhance performance. Set, monitor, and report on key performance indicators using operational and executive dashboards. Drive development of customer service platforms, tools, and automation.

Apply best practices to support ongoing improvement efforts. What We Are Looking For Strong background in strategic planning and execution, supported by several years of experience in customer service roles. Experience in leading customer service operations in fast-paced environments, successfully driving service transformations. Excellent leadership, communication, and problem-solving skills. Solid experience in process improvement, service design, and customer support technologies, with a strong track record in designing and implementing modern, customer-centric, and omnichannel service processes, ideally also leveraging AI to enhance customer service. Strong analytical and data-driven decision-making abilities.

Demonstrated ability to manage projects end-to-end, from setting strategic goals to ensuring successful delivery. Proven track record of successfully developing customer service teams, as well as improving their processes, quality, and efficiency. Fluent verbal and written skills in Finnish and EnglishWhy Should You Choose to Work with Us?✅ Be part of our exciting growth journey across the Nordics, empowering thousands of entrepreneurs and businesses of all sizes to streamline their most critical operations with our cutting-edge technology. Unlock great career opportunities in a fast-growing environment where your contributions truly matter. 🌍 Work with the best.

Our team is a diverse group of top-tier professionals from around the world - passionate, collaborative, and always eager to learn. With centrally located offices in Finland, Sweden, and Norway, you’ll be part of a truly international hybrid workplace. 💰 Enjoy a comprehensive benefits package. From top-tier health and wellness benefits to professional development opportunities, we invest in your well-being and growth - because when you thrive, so do we. 🚀 Join not just a team, but a community of owners.

Through our Grow Together employee ownership program, you’ll share in our success, contribute to our collective growth, and be rewarded when we reach our ambitious targets. Next Steps We encourage you to apply as soon as possible. If you would like to hear more about the position, you can contact Sari Paulasaari by phone at +358405707799 on August 5th or 6th between 8 and 9 a. m. You can also reach out by email at sari. paulasaari@finago. com during the same days. If you have any questions about our process, don’t hesitate to contact us at careers@accountorsoftware. com.

Please note that due to GDPR we cannot accept or process any applications via email and therefore we kindly ask you to submit your application only via our recruitment portal. Apply between 21 July 2025 and 10 August 2025 23: 59 (Europe/Helsinki)