Accounts Coordinator

We are seeking a talented individual to join our North America Career Products Account Management team at Mercer. This role will be based in Warsaw. This is a hybrid role that has a requirement of working at least three days a week in the office.As an Accounts Coordinator, you will be an integral part of managing a large portfolio of multinational clients subscribing to our global data offerings. You will provide advanced client servicing support, assist Dedicated Account Managers with sales and invoicing processes, and ensure high-quality client communication and account accuracy.We will count on you to:Manage client inquiries through the shared Client Engagement mailbox and oversee all aspects of client account servicingEnsure prompt processing of platform access requests and support sales activities including quote generation, contract drafting for review, and preparing supplementary materials as neededMaintain and audit records in MPower, our CRM tool to ensure data integrity and accuracyLead invoicing support activities including document review, billing coordination, and client communicationFacilitate the survey participation process by managing user data, preparing for and leading meetings and client trainings, create and send schedules, reminders, and assisting with auditsCommunicate directly with clients primarily via email and occasionally by phone, supporting sales and renewal processes without direct selling dutiesWhat you need to have:Bachelor’s degree required; Master’s preferred2-3 years of relevant experienceExcellent communication skills and strong organizational abilitiesAbility to manage a fast-paced workload effectivelyInterest in client-facing rolesStrong English proficiency for interaction with North American clientsWhat makes you stand out:Proven experience in client servicing or account coordination with multinational clientsAdvanced knowledge of CRM and sales support toolsWillingness to work flex shifts (e.g., 10 AM–6 PM or 11 AM–7 PM) to better align with client time zonesWhy join our team:We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.If you would like to apply for this position, please send your CV in English.Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.R_324571