Accounts Receivable Administrator

About UsAre you ready to move distribution forward?Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world.We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you!ScopeThe Accounts Receivable Administrator is responsible for providing financial, administrative, and clerical support focused on the accurate and timely processing of accounts receivable transactions, including cash application, customer payments, and related adjustments. The position ensures the company’s receivables are maintained in a complete, current, and compliant manner by adhering to established policies and procedures. This role also involves generating reports, supporting daily and monthly reconciliations, and proactively communicating with internal teams and external customers to resolve payment issues. The successful candidate will contribute to improving the efficiency and effectiveness of the accounts receivable function through collaboration and attention to detail.Duties & ResponsibilitiesAccounts ReceivableReview and process new customer applications; submit for credit approval and set up customer accounts in the ERP systemCommunicate professionally with customers via email and phone regarding account balances, credit limits, overdue payments, and reconciliation issuesRecord all customer interactions and collection activities in the ERP system for tracking and audit purposesEscalate unresolved payment or credit issues to the AR Manager as neededReview accounts receivable aging reports and collaborate with collectors to follow up on overdue accountsSupport collections efforts by addressing deductions, billing discrepancies, and short payments in coordination with AR Analysts and SalesCash Application & Payment AllocationMonitor daily bank activity and apply incoming payments accurately across multiple companies and customer accountsDeposit physical checks and ensure proper allocation in the system once depositedProcess and allocate EFT/ACH and credit card payments to the appropriate invoices or accountsResearch and resolve unapplied or misapplied payments; coordinate with internal teams to obtain necessary documentation or clarificationPerform write-offs, write-backs, and refunds with proper documentation and approvalsFollow up on unidentified receipts with customers or internal teams Reporting & DocumentationPrepare and distribute weekly, monthly, and ad hoc reports related to accounts receivable and cash applicationMaintain organized records of payment support, backup documentation, and communication logsManage and respond to inquiries in the shared AR or cash application email inbox, ensuring timely resolution of issuesCoordinate with collectors, sales, and finance teams to share cash application updates and support ongoing AR initiatives Continuous Improvement Contribute to ongoing process improvements to enhance the efficiency and accuracy of cash application and AR processesSupport additional administrative or finance-related tasks as assignedSkills & Qualifications3+ years of experience in AR specially dealing with cash applications and collections.Experience working with large accounts such as Walmart and customer portals such as High Radius and Retail Link is considered an asset.Degree or diploma in Business with a major in accounting is considered an asset.Solid understanding of the entire AR, Sales, Deductions cycle and its interrelationship within the organization.Basic accounting skills and knowledge of, including but not limited to, reconciliations and analysis.Strong communication skills (both verbal and written), with an ability to sort through ambiguity and promptly resolve deductions related issues.High level of accuracy and very detail oriented.Strong organizational skills with the ability to meet tight deadlines and handle stressful situations.Good customer service skills.Proficiency in Microsoft Word and intermediate to advanced application of Excel.Knowledge of Great Plains 2015/2018 is an asset.Ability to interact professionally with all levels of business personnel and build strong working relationships.Ability to work as a team player as well as independently.The successful candidate will receive a conditional offer, contingent upon the successful completion of a background check conducted by our contracted third-party vendor. The specific clearance requirements vary by position and may include one or more of the following: criminal background check, credit check, employment verification, education verification, and driver’s abstract review. If you have any questions along the way, please do not hesitate to ask.Solutions 2 GO Inc. is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.For more information on Solutions 2 GO Inc., please visit our website at: www.solutions2go.ca