Accounts Receivable Analyst

Job DescriptionJob ResponsibilitiesConduct regular quality reviews for Credit Limit Update, Cash Applications, Order Releasing, Credit & Collection Strategies for associates under the assigned Region/Teams to ensure Accuracy and TimelinessConduct regular and timely feedback to associates for any internal findings using the agreed Coaching Pattern and documentation in the assigned Region/Teams following the GBS CODEShare effective best practices to improve performance in Unallocated Cash, Order Releasing and reduction in the aging and improve past due performance in the assigned Region/TeamResolve escalated inquiries from customers and internal GY associates/leaders related to Cash Applications, Past Due & Outstanding, Order Releasing, and Credit Management. Helps communicate GBS AR decisions to relevant partiesPlan, Monitor, organize, and communicate activities for Credit Management (Order Release and Credit Limit Update), Cash application, Past Due Collection to ensure targets are meetMonitor and report, underpayments, overpayments and give direct and timely feedback to associates to attend and resolve unallocated/unapplied paymentsMonitor and report buckets aging, past due, and outstanding to ensure each ledger's 60 days and above past due items are attended and resolved, if uncontrollable - should be part of the reporting to give visibility and transparency to major stakeholders and AR Management TeamMonitor and report accuracy and timeliness of Orders being released, blocking/unblocking of accounts, sending accounts to legal, dunning and raise to local and AR Management Team challenges to resolve itemsServes as back-up and support person when the need arises to meet service levels for Cash Applications and Credit and Collections OperationsUndertake all activities reasonably required to ensure excellent customer service experience at each interaction and contribute to the payment of all trade debtors when they fall due or earliest practical time, together with any other activities as may be reasonably needed in the positionAdditional tasks/duties as assigned by Finance Management and Supervisor/ManagerJob RequirementsBachelor's/College Degree in Accountancy or Finance/EquivalentMinimum 5 years work experience with 3 years in Credit and Collection Environment. Minimum 3 years experience in customer relationship mgt, customer/stakeholder service/satisfaction orientation & centricityProficient to advance knowledge in SAP ARProficient to Advance knowledge in Account ReconciliationProficient to Advance Customer Payment Allocation & CollectionExposure to OTC /OTR Processes (preferred)Proficiency of basic accounting principles, including debits and credits, the basic accounting equation, adjustment, order releasing, credit management, collection.Strong organizational skills, problem-solving, and time management skills to prioritize moderate individual workload to team workload to meet time-sensitive deadlines. Strong attention to detail and a high degree of accuracyStrong understanding of Credit Management, Banking, and Global Credit Policies of GoodyearStrong Computer Literacy - Microsoft Office, Visio, SAPAbility to work with all levels of Goodyear and GBS OrganizationExcellent verbal and written communication skills in English.Open-minded to a fast-paced and changing environmentMust be able and willing to work on shifting schedule or extended hours as the business need requiresStrong Service Ethic, achievement drive, with ability to work under pressureGoodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com.Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.