Accounts Receivable Specialist

Outsourcing Advantage is seeking a detail-oriented and customer-focused Accounts Receivable Specialist to take full ownership of billing, invoicing, collections, and associated administrative processes. You will serve as the primary point of contact for all AR matters, ensuring accurate billing, timely collections, excellent communication with customers, and legal follow-up as needed.Responsibilities:Invoicing & BillingIssue invoices in accordance with job milestones (deposit, mid-point, completion, touch-ups) as defined by customer category (A/B/C)Ensure signed proposals are received before issuing deposit invoicesCoordinate with site managers and the estimates team to trigger accurate invoicingManage bank billing for commercial properties (AIAs, draw schedules, etc.)Accounts Receivable Management Monitor AR ageing and maintain an up-to-date AR dashboard (as per KPIs in the Dashboard)Track overdue payments, flag risks, and escalate critical items (e.g., >90 days)Ensure the company maintains a minimum account float of $100,000 at all timesDeposit and allocate cheques/payments as receivedCollections & Legal Follow-up Establish and manage a proactive collections system, aligned with customer categorisation and payment termsDraft legal reminder letters and follow up professionally on unpaid balancesLiaise with legal advisors when necessaryCustomer ServiceRespond promptly and professionally to customer billing queries via email and phoneMaintain a strong service ethos - "Service Above Expectations."Support relationship management through accurate, timely, and courteous communicationDocumentation & Compliance Ensure full documentation is maintained and accessible for every accountCoordinate and archive billing documents, customer communications, and payment receiptsPrepare and deliver AR reports and analysis weekly or on requestRequirementsExcellent verbal and written communication skills in English. at least at a level of C1 AdvancedExperience in Accounts Receivable, billing, or collections (minimum 2 years preferred)Strong English verbal and written communication skills - essential for dealing with customers and internal teamsAbility to write professional legal-style letters for collections and follow-upHighly organised with strong attention to detail and documentation skillsProficient in Microsoft Office, Google Sheets/Excel, and accounting or invoicing softwareAbility to manage time and tasks independently with minimal supervisionStrong customer service mindset - calm, courteous, and clear communicatorHours: 9 to 5 Mon to Fri. New york USA timeBenefitsCompetitive salaryOpportunity to work on diverse and exciting projectsSupportive and collaborative work environmentWeekly paymentsWeekends offPerformance BonusOver-time BonusGrowth OpportunitiesEarn bonuses for getting your friends hiredNational holidays pay double the hourly rate