Customer Service Specialist

Our client is seeking a full-time, energetic, and detail-oriented Client Service Specialist to join their growing team in North York, ON. In this dynamic hybrid role, you’ll be the first point of contact for clients—delivering exceptional service, building strong relationships, and ensuring every interaction is handled with care and professionalism. What You’ll Do: Serve as a key liaison between clients and creditors through inbound/outbound calls, emails, and voicemail follow-ups. Support clients in meeting their financial commitments with empathy and efficiency. Process creditor balance verifications and resolve any discrepancies with accuracy.

Maintain timely and accurate account servicing through monthly reporting and task completion. Schedule credit counselling and review appointments for new and existing clients. Stay informed on industry trends and best practices in credit counselling. Assist with a variety of administrative tasks, including document classification, responding to general inquiries, and outbound communications. What You Bring: A passion for delivering outstanding customer service and building meaningful client relationships. Excellent time management and the ability to self-direct in a fast-paced environment. Strong attention to detail and organizational skills. A personable and empathetic approach to working with a diverse, multicultural clientele.

Confidence in communicating with both internal teams and external stakeholders. A genuine interest in personal finance and helping others achieve financial wellness. Bondable status is required. Apply now! Our dedicated recruitment team will be in touch with qualified candidates.