Adecco is recruiting on behalf of its client, a company specializing in heating, ventilation, air conditioning (HVAC), and refrigeration, for the position of Service Manager. Key ResponsibilitiesOperational & Service ManagementOwn and drive the country’s service operations strategy to meet financial and operational targets. Implement, monitor, and improve service KPIs (NPS, gross margin, productivity, working capital, etc. ). Lead the SIOP (Sales, Inventory, and Operations Planning) process for the service function. Ensure service operations meet quality, compliance, and EHS (Environment, Health & Safety) standards. Manage the country’s subcontractor portfolio, including qualification, development, and cost optimization.
Conduct monthly KPI reviews and take corrective actions when necessary. Adjust local pricing models and labor rates in line with inflation and market conditions. Financial & Business PerformanceTake ownership of planning, budgeting, forecasting, and reporting for the service division. Manage the P&L for the service business, from revenue to costs and absorption. Identify cost-saving opportunities and drive material and subcontractor productivity. Partner with the Supply Chain to streamline service delivery costs. People Leadership & DevelopmentEnsure the service organization is properly staffed and trained. Lead by example to build a performance-driven, customer-focused culture.
Proactively share best practices and drive change management initiatives. Develop the team through regular performance reviews, coaching, and succession planning. Customer Experience & CommunicationMonitor and improve customer satisfaction (NPS) through operational excellence. Maintain close relationships with customers to understand their needs and adjust services accordingly. Conduct regular team communication (weekly 1: 1s, monthly newsletters, quarterly face-to-face meetings). Recognize team contributions and celebrate special occasions (birthdays, anniversaries). Candidate ProfileQualifications: Technical degree or equivalent educationLeadership training or certification preferredExperience:
3+ years in service management, ideally within the refrigeration, HVAC, or related technical industryProven track record managing service operations, KPIs, and P&L ownershipExperience in customer-centric roles with a focus on service deliveryKnowledge of standard service processes, financial reporting, and contract managementSkills & Abilities: Strong leadership and people management skillsExcellent communication and stakeholder engagement abilitiesAdvanced proficiency in English (spoken and written)Proficient in MS Office tools (Excel, PowerPoint, Word)Time management and organizational skills; target-oriented and proactiveStrong business acumen and judgmentCustomer-focused with a mindset of continuous improvement and resilience
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