Adhesive Customer Service Experience Specialist

About this Position This role is responsible for managing all customer interaction activities, including both inbound and outbound communications. It requires close collaboration with internal stakeholders such as CSX, CoE, GBS+, and the Supply Chain (SC) team, ensuring alignment of priorities to effectively balance customer needs with supply chain capabilities.What You´ll Do Handle customer inquiries regarding stock, schedules, and pricingEnter orders into SAP from B2B local customers (via eShop, customer portal, email, or chat), including credit and ATP checksManage backorders (open orders)Expedite processes to ensure timely and accurate information is provided to the field and production plant to meet customer-requested delivery datesCreate and monitor delivery notes; Troubleshoot incorrect deliveries and customer delivery claimsMonitor invoices for sales recognitionCreate invoice lists for tax invoice uploads and upload tax invoices to the e-Billing service provider What makes you a good fit Minimum of two (2) years' work experience in multinational companies is preferredExperience in Customer Service, SAP, and Service Cloud is preferredBasic knowledge of Microsoft Office applications is requiredBasic level of English communication skills is required Some perks of joining Henkel Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per yearDiverse national and international growth opportunitiesGlobal wellbeing standards with health and preventive care programsGender-neutral parental leave for a minimum of 8 weeksEmployee Share Plan with voluntary investment and Henkel matching sharesRetirement Pension DCSupport for Employee Contributions of National Health InsuranceSupport for Medical Check-upFlexible commuting timeAt Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.