Administrative Assistant - Financial reconciliation

Key responsibilities – highlightedReview client requests for completeness. Communicate with Client Representative for any discrepancies, clarification, or incomplete requests.Maintain transaction documentation and workflow records for audit purposes.Data enter the transaction details into RBC systems.Meet productivity, accuracy, and timeliness targets.Organize and prioritize work to meet deliverables.Perform thorough checks on work completed to avoid errors.Adhere to established policies and procedures including escalation of issues.Ensure daily productivity statistics are accurate and current.Responsible for communicating and providing direction to appropriate areas as it relates to funding requirements to cover different transactions being processed.May handle or support more complex transactions or files.Process the following assignments:Issue Canadian and foreign wires – request conversion rates where appropriate.Process returned wires, lump sum payments, stop payments and reissues, recalls, garnishments, reversalsAmended and final tax slipsYear to date adjustmentsJournalsOverpayment lettersException requestsMonthly reconcile and remittance of funds for “other deductions”Run reports to support reconciliation procedure and other reports as requiredReview, clear and assist with overseeing the clearing of all breaksRespond to inquiriesOther DutiesAssist with issue investigation and resolution.Maintain desk operating procedures for all key processes.Essential Program/Technology/Software KnowledgeExcellent knowledge of MS Office (Word, Excel, Outlook)The selected candidate will use this software daily to manage documentation, perform data entry, communicate with stakeholders, and support reconciliation processes.Must-Have Skills, Experience, Education, Certifications1–3 years of administrative assistant experienceExcellent knowledge of MS Office (Word, Excel, Outlook). Minimum intermediate Excel skillsFinancial reconciliation background (i.e., incoming and outgoing funds, clearing breaks caused by mismatched records)Side note: The business is not looking for an accountant, but an administrator to help manage the Soft SkillsSuperior communication skills – written and oralStrong organizational and time management skillsAnalytical skillsResourcefulIssue resolutionClient focusedAttention to detailAbility to interpret written client instructions and perform data entryProcess documentationCollaboration and engagementTraining othersAgilityAbility to work under pressure and meet deadlines