Administrative Assistant

Company DescriptionNeighbourhood Heroes (NH) began in 2020 as a small landscaping business founded by three university students in Alberta. It has since grown into a specialized lawn care company, focusing on weed control and fertilization. NH prides itself on promoting innovation, honesty, and sustainability in a traditionally stagnant industry. The company remains 100% owned and operated by university students, providing exceptional service while supporting the development of young professionals.Role DescriptionFull-Time Edmonton, AB$20/hr + Commission + BonusesNeighbourhood Heroes is looking for a highly organized, reliable, early-riser Administrator to run the daily operations of our student-led lawn care and snow removal company. This is a hands-on role where you’ll coordinate with technicians, support customers, manage schedules, and ensure our office runs smoothly.If you’re a current student or recent graduate looking to grow your leadership, sales, and operational skills, this role offers real responsibility and meaningful impact — not just another desk job.⸻About Neighbourhood HeroesNeighbourhood Heroes is a year-round home care company providing lawn care and snow removal across Edmonton. University students founded us, and we continue to hire, train, and promote students who want to develop into confident leaders.We value reliability, sustainability, and excellent service. Our best-performing staff have even earned ownership opportunities as the company grows.⸻Position SummaryThe Administrator manages day-to-day operations, supports seasonal sales campaigns, coordinates technician schedules, handles all inbound communication, and keeps the office and warehouse organized. This is a key role that ensures our entire field team can work efficiently every day.⸻ScheduleMonday–Friday6:00 AM to 3:00 PMOne-hour lunchFull-time, in-person at our Edmonton warehouse.⸻Key ResponsibilitiesDaily OperationsOpen the warehouse at 6:00 AM and prepare technicians for the day.Restock drinks, snacks, PPE, signs, and equipment in vehicles.Ensure technicians are dispatched by 7:00 AM with accurate routes and notes.Review and prepare routes for the next day.Customer SupportAnswer inbound calls, emails, chats, and social media messages.Respond to all customer inquiries within 24 hours.Update customer accounts and property notes in HubSpot.Sales SupportMake outbound calls during seasonal campaigns (approx. 3 per hour).Assist with renewals, upsells, and inbound sales opportunities.Track all communication and activity in the CRM.Scheduling & CoordinationBuild and optimize daily technician routes.Manage reschedule requests due to weather or customer needs.Serve as the main daytime contact for technicians.Office & Warehouse AdministrationMaintain a clean, stocked, organized workspace.Manage deliveries, inventory, and purchasing lists.Complete general administrative tasks and follow up on overdue invoices.Brand & Social Media SupportInteract with local profiles on Instagram, Facebook, and X.Maintain a friendly, neighbourly brand voice through comments and messages.⸻QualificationsSales experience is required - involves a high volume of outgoing sales calls and incoming customer calls. Receptionist experience is acceptable if it included a significant amount of call volume.Current student or recent graduate in HR, Psychology, Communications, Business, or related fields (preferred).Strong communication skills with the ability to network, engage customers, and support sales conversations.Tech-savvy and comfortable using CRM systems, email, and social media.Highly organized with strong attention to detail.Reliable, punctual, and positive — able to arrive at our physical location for early mornings.Comfortable coordinating and supporting a team of technicians.Thrives in a fast-paced, dynamic environment.⸻CompensationHourly Wage$20/hr starting rate with opportunity for raises based on performance.Commission Structure1% on inbound sales (from incoming calls)3% on renewals and upsells to existing customers5% on outbound sales to new customersAdditional CompensationOvertime at 1.5× after 8 hours/day or 40 hours/week.End-of-season performance bonuses.$0.25/km mileage for approved driving.7 paid vacation days per year (eligible after 1 year of employment).1 paid sick day per month (eligible after 1 year of employment).Career GrowthClear pathways to leadership roles.Opportunities to contribute to high-level operations and strategy.Top performers may be considered for ownership opportunities, as we’ve done in the past.⸻Why You’ll Love Working HereA supportive student-led team environment.Real responsibility from day one.A company culture focused on growth, trust, and innovation.A mission-driven business that invests in young people.Work that is meaningful, varied, and never boring.⸻How to Apply:Submit your resume and a brief note about why you’re interested in the role is encouraged, but not required.We review applications daily and look forward to meeting our next Hero.Job Type: Full-timeBenefits:Company eventsMileage reimbursementOn-site parkingStore discountAbility to commute/relocate:Edmonton, AB T6N 1B6: reliably commute or plan to relocate before starting work (required)Work Location: In person