Administrative Clerk

This position is responsible for a wide variety of routine clerical duties.Major DutiesEssential Duties And ResponsibilitiesGreet visitors, receive and respond to inquiries verbally and in writing; direct visitors/callers to appropriate person or department.Process payments for traffic citations.Maintain accountability for cash drawers.Enter citations in Case Management software both manually and electronically.Provide clerical support for Court Clerks.Organize and maintain files according to GA Retention Schedules.Type letters, reports and other documents as needed.Receive, sort and distribute both incoming and outgoing mail to and from the Department.Perform other duties as assigned.Communications/Customer contact:Provide clerical support by answering and directing phone calls— assist at the front counter.Respond to front window, telephone and written inquiries.Provide assistance and information to attorneys, agencies, City staff and the general public on court procedures and the status of cases.Professionalinteractionwithco-workers,attorneys,judges,solicitors,otherlawenforcement agencies and the general public. Interaction will be used to give and exchange information, provide service, and resolve any issues or conflicts.Contacts are typically to give and exchange information and provide customer service.Minimum QualificationsHigh School diploma or equivalent. Ability to type a minimum of 40-50 alpha-numeric words per minute. Ability to use all platforms within the Microsoft Office Suite. Bilingual Spanish/ English speaking applicants encouraged.Knowledge Required by the PositionKnowledge, Skills And Abilities Required By The PositionKnowledge of City and department policies and procedures.Knowledge of general office principles and practices.Knowledge of basic court rules, regulations and procedures.Knowledge of the practices and procedures involved in Law Enforcement record keeping and confidentiality.Knowledge of GCIC Rules and Regulations.Skill in operating modern office equipment.Skill in operating a computer and entering data into a database.Skill in organizing and maintaining filing systems.Ability to communicate effectively, both verbally and in writing.Ability to use tact and courtesy in dealing with the public as well as with employees in other City departments in all types of contacts arising during daily work activities.Ability to transcribe reports and business correspondence.Ability to handle stressful situations.Ability to communicate with confrontational people.Ability to understand and accurately carry out oral and written instructions.Ability to handle multiple interruptions and adjustments to priorities daily.Ability to maintain confidentiality.Supervisory controls: Work is assigned by the Clerk of Court in terms of department goals and objectives. Work is reviewed for accuracy and nature and propriety of final results.Guidelines: Guidelines include City and department policies and procedures and the City personnel manual.Complexity: The work consists of a variety of routine clerical duties.Scope and effect: The purpose of this position is to support the efficient operation of the department through coordination of a variety of administrative and clerical duties.Personal contacts: Contacts are typically with co-workers, attorneys, judges, solicitors, police officers, jail personnel, individuals from other law enforcement agencies and the general public.Purpose of contacts: Contacts are typically to give and exchange information and to provide services.Physical demands: The work is typically performed with the employee sitting or standing at a desk. The employee uses tools or equipment requiring dexterity. Employee must possess the ability to climb stairs and perform light lifting.Work environment: The work is typically performed in an office. Employee may be required to walk to other departments or offices outside primary building.Supervisory and Management responsibility: NoneN/A